Sophia Rodriguez
Miami
Summary
Dedicated administrative professional with a strong focus on customer service, data entry, and office administration. Proven ability to manage scheduling, streamline workflows, and maintain organized filing systems.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Trust Counsel P.L.
Coral Gables, FL
07.2024 - 05.2025
- Managed scheduling and coordination of meetings for attorneys and clients.
- Organized and maintained physical and digital filing systems for easy access.
- Conducted client intake processes, ensuring accurate data collection and confidentiality.
- Supported billing processes by tracking invoices and managing payments efficiently.
- Collaborated with team members to streamline administrative workflows and improve efficiency.
- Facilitated communication between departments to enhance project coordination and execution.
- Greeted clients and offered them coffee, tea, or water.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Shipped Trust documents through FedEx or USPS, according to client needs.
- Mailed client documents and checks through USPS certified mail.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Assisted in drafting legal documents and correspondence, ensuring accuracy and compliance with regulations.
- Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
Data Entry Intern
Miami, FL
01.2023 - 04.2023
- Entered and maintained accurate data in company databases.
- Assisted in validating data entries to ensure consistency.
- Adhered to strict data confidentiality policies to prevent information leakage
- Proofread and edited documents to correct errors.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Stored hard copies of data in organized files to optimize retrieval.
- Detected flaws in customer and account data, resolving issues and communicating with supervisors.
- Contacted customers via phone or email to address data inquiries.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Remained focused for lengthy periods of time to accurately perform work with adequate speed.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Scanned and stored files and records electronically to reduce paper files and secure data.
Seasonal Cashier
Champs Sporting Goods
Miami, FL
10.2022 - 12.2022
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped with purchases and signed customers up for rewards program.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed refunds for worn, damaged and broken merchandise.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
Education
Bachelor of Arts - Business Administration
Florida International University
Miami, FL08.2029
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- File organization
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Administrative Assistant
Trust Counsel P.L.
07.2024 - 05.2025
Data Entry Intern
01.2023 - 04.2023
Seasonal Cashier
Champs Sporting Goods
10.2022 - 12.2022
Bachelor of Arts - Business Administration
Florida International University