Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Sophia Ross

Lawrence,KS

Summary

Results-driven professional with a focus on team management, operational oversight, and compliance adherence. Proven ability to enhance team performance and promote customer satisfaction in fast-paced environments. Dynamic professional skilled in operational oversight and team management. Recognized for enhancing customer satisfaction through effective compliance adherence and successful staff training initiatives. Ready to leverage expertise to drive team performance and operational excellence.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant Manager

Wildside Smoke Shop
Lawrence, Kansas
12.2024 - Current
  • Assisted in managing daily operations and staff performance.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.

Barista Trainer

Starbucks
Lawrence, Kansas
03.2024 - 11.2024
  • Supported baristas in mastering drink recipes and presentation techniques for consistency.
  • Assisted in developing training materials for ongoing staff development and skill enhancement.
  • Promoted a positive work environment through encouragement and team collaboration.

Stylist Manager

Davids Bridal
Lenexa, Kansas
03.2023 - 03.2024
  • Managed stylist team to ensure high-quality customer service and satisfaction.
  • Trained new stylists on product knowledge and styling techniques.
  • Coordinated fitting appointments and ensured timely service delivery.

Education

Bachelor of Science - Veterinary Science

University of Kansas
Lawrence, KS
05-2028

Skills

  • Team collaboration
  • Project management
  • Client communication
  • Training development
  • Critical thinking
  • Customer service
  • Decision-making
  • Team motivation
  • Reporting and documenting
  • Business administration

Affiliations

  • Gardening
  • Crocheting
  • Pets
  • Reading

Certification

  • CPR Certified

References

References available upon request.

Timeline

Assistant Manager

Wildside Smoke Shop
12.2024 - Current

Barista Trainer

Starbucks
03.2024 - 11.2024

Stylist Manager

Davids Bridal
03.2023 - 03.2024

Bachelor of Science - Veterinary Science

University of Kansas

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