SOPHIA ROSSI
Asheville,NC
Summary
Experienced hospitality professional with a strong background as a bar manager, bar lead, and bartender. Known for fostering a welcoming guest experiences through self-awareness, proactive communication, anticipation of needs, attention to detail and authenticity. Skilled in managing high-volume operations, maintaining efficiency under pressure, and supporting cohesive, service-driven teams. Dedicated to upholding hospitality standards and creating memorable experiences for every guest.
Overview
10
10
years of professional experience
Work History
Bar Manager
Bao Brewhouse
Denver, CO
08.2025 - 04.2026
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on beverage preparation and customer service standards.
- Developed innovative cocktail menus to enhance guest experience and drive sales.
- Managed inventory control, minimizing waste through effective stock management practices.
- Implemented staff scheduling strategies to optimize labor costs and improve service efficiency.
- Fostered relationships with vendors to negotiate favorable terms and secure quality supplies.
Bar Lead
Garage Sale Vintage
Denver, CO
06.2024 - 08.2025
- Oversaw the sale of liquor, beer, wine, and clothing items.
- Provided friendly, attentive, and personalized service to guests, ensured an exceptional experience for each patron by engaging with customers, anticipating their needs, and making recommendations based on their preferences while working quickly and accurately under pressure to minimize wait times for customers.
- Managed inventory levels, restocking supplies to maintain smooth operations during peak hours.
- Trained new staff on bartending techniques and customer service standards, enhancing team performance.
Bartender-Server
Midtown Sports Grill
Savannah, GA
09.2023 - 05.2024
- Efficiently handled a high volume of drink orders by preparing cocktails, mixed drinks, beers, and other beverages in accordance with established recipes and standards.
- Monitored and managed inventory levels to ensure adequate stock levels of food and beverage.
- Promoted specials, new menu items, and promotions to increase sales and enhance the customer experience in addition to upselling premium and specialty drinks to maximize revenue while adhering to all alcohol service regulations and laws.
Bartender-Floor Manager-Administration
Moon River Brewing Company
Savannah, GA
09.2021 - 01.2024
- Expressed knowledge of craft beer and the brewing process to customers while maintaining a clean and organized work environment, deescalated conflict, handled cash and credit card payments, tips, and placed food and drink orders while ensuring a pleasurable customer experience.
- Oversaw daily operations such as leading and motivating staff, managing floor activities, and enforcing quality standards to enhance overall guest experience.
- Created and managed staff schedules to ensure adequate coverage during peak hours while coordinating breaks and rotations in addition to managing and reconciling the cash drawers nightly.
- Managed office procedures and assisted with HR duties such as employee onboarding, payroll processing, and maintaining personnel records to facilitate compliance with health and safety regulations.
Grocery Manager
Safeway
Monument, CO
06.2016 - 07.2021
- Performed ordering, receiving, storing, pricing, stocking, and merchandising duties.
- Assisted the Grocery Manager in planning, organizing, and directing day-to-day operations including recommendations for regular and special sales needs like seasonal merchandise requirements.
- Engaged in sales techniques like suggestive selling, controlled shrink, ensured compliance with company sanitation, EcoLab and OSHA compliance standards, and implemented emergency procedures in the event of computer, refrigeration, and software malfunctions.
- Coordinated staffing schedules, assigned tasks, and provided training and support to staff to optimize performance and productivity.
Barista
Coffee Deli
Savannah, GA
09.2023 - 05.2024
- Brewed high-quality coffee, espresso, and tea drinks, while ensuring consistency and quality in every cup.
- Provided excellent customer service by greeting guests, taking orders, and offering menu recommendations with a friendly and professional attitude.
Education
MA - Art History
Savannah College of Art and Design
Savannah, GA06-2023
BA - Art History
University of Colorado Springs
Colorado05-2021
Associates - Art History
Pikes Peak State College
Colorado Springs, CO12-2018
Skills
- Spirit, cocktail, Beer and wine knowledge
- Team management
- Ability to work under pressure
- Strong communication skills
- TIPS Certified
- Responsible alcohol service
- Staff scheduling
- Clover POS
- Square POS
- Toast POS
- Microsoft Suite
- Google Suite
- Customer service
- Team leadership
- Problem-solving
- Staff training
Timeline
Bar Manager
Bao Brewhouse
08.2025 - 04.2026
Bar Lead
Garage Sale Vintage
06.2024 - 08.2025
Bartender-Server
Midtown Sports Grill
09.2023 - 05.2024
Barista
Coffee Deli
09.2023 - 05.2024
Bartender-Floor Manager-Administration
Moon River Brewing Company
09.2021 - 01.2024
Grocery Manager
Safeway
06.2016 - 07.2021
BA - Art History
University of Colorado Springs
Associates - Art History
Pikes Peak State College
MA - Art History
Savannah College of Art and Design