Sophia Ruiz
San Juan,TX
Summary
Dedicated professional with over eight years in healthcare administration, specializing in patient care coordination and conflict resolution. Known for fostering strong relationships with patients and providers, ensuring clarity in treatment plans while optimizing appointment flow for enhanced satisfaction.
Overview
19
19
years of professional experience
Work History
Clinical Office Team Lead
Doctors Hospital at Renaissance
Edinburg, TX
03.2018 - Current
- Implemented process improvements that streamlined workflows and reduced wait times.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Coordinated departmental initiatives to align with organizational goals and improve service delivery.
- Processed patient intakes and managed incoming referrals.
Assisted in preparing billing batches for timely submission.
Supported administrative tasks related to patient onboarding.
Patient Care Coordinator
Beltone
Ludington, MI
02.2013 - 08.2014
- Coordinated patient care schedules to optimize appointment flow and enhance patient satisfaction.
- Facilitated communication between patients and healthcare providers to ensure clarity in treatment plans.
- Implemented electronic health record systems for efficient data management and streamlined workflows.
Receptionist
Great Lakes Medical
Ludington, MI
01.2008 - 02.2013
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Coordinated patient appointments and maintained accurate scheduling records for optimal clinic flow.
- Assisted in onboarding new staff, providing training on office procedures and software systems.
- Developed and implemented filing systems for patient records to enhance data retrieval efficiency.
Education
Medical Office Specialist - Medical Office
Southern Careers Institute
TXSkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Aiding in operational management
Languages
Spanish
Full Professional
Timeline
Clinical Office Team Lead
Doctors Hospital at Renaissance
03.2018 - Current
Patient Care Coordinator
Beltone
02.2013 - 08.2014
Receptionist
Great Lakes Medical
01.2008 - 02.2013
Medical Office Specialist - Medical Office
Southern Careers Institute