Sophia Sampaio
North Providence
Summary
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction. Energetic and reliable with positive attitude, ready to contribute to fast-paced environment. Understands importance of teamwork and safety, possessing strong organizational and time-management skills. Committed to achieving high productivity and customer satisfaction. With background in high-demand environments, developed strong organizational and problem-solving skills. Proven ability to work efficiently under pressure and adapt to changing demands. Looking to transition into new field, ready to leverage transferrable skills for impactful contributions.
Overview
3
3
years of professional experience
Work History
Summer Camp Counselor
Town of North Providence
07.2024 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
- Implemented rules and regulations to enforce discipline and compliance.
Seasonal Worker
Kohl's
12.2023 - 01.2024
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
- Contributed to team success by consistently meeting or exceeding individual sales targets during seasonal periods.
- Worked closely with supervisors to quickly address any concerns or challenges that arose during busy seasonal periods.
- Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.
Cashier
Market Basket
09.2021 - 10.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Education
Bachelor of Science - Criminal Justice
University of New Haven
West Haven, CT05.2028
High School Diploma -
North Providence High School
North Providence, RI06.2024
Skills
- Customer service excellence
- Customer Assistance
- Work Ethic and Integrity
- Time management skills
- Reliability and punctuality
- Quick Learner
- Task Prioritization
- Dependable and Hardworking
- Patience and Empathy
- Problem-solving abilities
- Group and individual instruction
Timeline
Summer Camp Counselor
Town of North Providence
07.2024 - 08.2024
Seasonal Worker
Kohl's
12.2023 - 01.2024
Cashier
Market Basket
09.2021 - 10.2023
Bachelor of Science - Criminal Justice
University of New Haven
High School Diploma -
North Providence High School
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