Sophia Sanchez
San Jose,CA
Summary
Bilingual healthcare professional skilled in patient scheduling and insurance verification. Enhances clinic operations through team collaboration and staff training. Committed to improving patient experiences and streamlining processes for efficiency. Strong communicator with a proactive approach, eager to support organizational goals.
Overview
10
10
years of professional experience
Work History
Behavioral Health Department
Sutter Health
Mountain View, CA
11.2020 - Current
- Greeted and checked in patients for in-person and virtual appointments, ensuring smooth transitions for services.
- Assisted patients and providers with release of information forms, facilitating timely access to necessary documentation.
- Scheduled and rescheduled appointments to maximize provider availability.
- Tracked late cancellations and no-shows to identify patterns and enhance scheduling strategies.
- Managed inbasket messages to ensure timely responses.
- Answered phone calls from patients and other departments to facilitate communication.
- Checked voicemails and addressed messages promptly.
- Trained new hires and float staff to enhance team capabilities.
OB/GYN Department
Sutter Health
Mountain View, CA
12.2018 - 11.2020
- Scheduled appointments for OB visits, ultrasounds, NSTs, and terminations to streamline clinic operations.
- Conducted daily check-ins and check-outs to optimize patient flow and minimize wait times.
- Managed high-volume phone calls, ensuring timely responses and maintaining patient satisfaction.
- Collected co-pays during visits, enhancing revenue cycle management.
- Verified patient insurance eligibility to support accurate billing and reduce claim rejections.
- Processed incoming referrals to support patient care
Front Desk Receptionist
Gardner Packard Children Health Center
Atherton, CA
07.2016 - 12.2018
- Led front desk team, boosting service efficiency and increasing patient satisfaction.
- Facilitated patient check-in and greeting, streamlining front desk operations.
- Scheduled and rescheduled patient appointments to optimize clinic workflow.
- Sent appointment reminders, contributing to reduced no-show rates and enhanced attendance.
- Verified insurance eligibility and coverage details for accurate billing.
- Managed cashier duties, ensuring accurate financial transactions.
- Performed billing and coding tasks to maintain compliance and accuracy.
Education
A.A. Degree - Speech Language Pathologist Major
West Valley College
Saratoga, CA01-2011
Graduate with honors -
Milpitas High School
Milpitas, CA01-2006
Medical Assistant -
San Jose City College
San Jose, CASkills
- Patient intake coordination
- EHR software proficiency
- Insurance verification
- Appointment scheduling
- Patient engagement strategies
- Staff training
- Time management strategies
- Team collaboration
- Fluent in Spanish
References
- Yen Man LSW, Behavioral Health / Psychiatry Sutter Health, yen.man@sutterhealth.org, 415-370-7760
- Vanessa Hernandez MSN, Gardner Packard Children Health Center, v_elivier_t@yahoo.com, 510-673-0488
Other Experience
Volunteered with a speech therapist Wilma Guzzetta at Spangler Elementary School.
Timeline
Behavioral Health Department
Sutter Health
11.2020 - Current
OB/GYN Department
Sutter Health
12.2018 - 11.2020
Front Desk Receptionist
Gardner Packard Children Health Center
07.2016 - 12.2018
A.A. Degree - Speech Language Pathologist Major
West Valley College
Graduate with honors -
Milpitas High School
Medical Assistant -
San Jose City College