Sophia Scaglione
Clarkston,michigan
Summary
Dynamic and dedicated professional with extensive experience at O’Grizzly’s Bar and Bistro, excelling in customer service and strong multitasking. Proven ability to enhance guest satisfaction through attentive service and effective team collaboration, while maintaining a clean and welcoming environment. Skilled in cash handling and adept at resolving customer concerns efficiently.
Overview
3
3
years of professional experience
Work History
Waitress/Bartender
O’Grizzly’s Bar and Bistro
3375 University Dr., Auburn Hills, MI
12.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Waitress/ Bartender
Parker’s Hilltop Brewery and Grill
6110 Dixie Hwy Clarkston Mi
07.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Education
Business Marketing -
Oakland University
Rochester, MISkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
Timeline
Waitress/Bartender
O’Grizzly’s Bar and Bistro
12.2024 - Current
Waitress/ Bartender
Parker’s Hilltop Brewery and Grill
07.2022 - Current
Business Marketing -
Oakland University