Sophia Scorcia
Lynbrook,New York
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Service
TCBY of Lynbrook
12.2022 - Current
- All aspects of customer service including serving guests, making shakes and drinks, answering phones
- Cashier
- Clean and sanitize machinery
- Handled cash and credit card payments and returned receipts, change and payment cards to customers
- Greeted guests pleasantly, discussing specialty flavors and answering any concerns
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment
- Memorized menu items, identifying allergens to help provide service to customers.
Office Floater/Assistant
Five Towns Neurology
09.2022 - Current
- Maintained positive working relationship with fellow staff and management
- Handled incoming calls and directed callers to appropriate department or employee
- Assisted organizational efforts by filing, entering data and answering phones
- Received and distributed mail, letters and packages
- Worked in billing department assisted in the mail room
- Greeted guests and vendors to assist in navigating space
- Maintained business records by updating customer information.
Culinary Arts Camp Counselor
Rolling River Day Camp of Rockville
06.2022 - 08.2022
- Coordinated and led group activities for campers and counselors
- Enforced discipline and policies to protect safety of campers and fellow staff
- Organized and coordinated hands-on artistic activities to encourage active participation, involvement and team work
- Served and organized ice cream during lunch hours assisted in multiple activity stations prepared work station for each group of campers
- Engaged campers through discussion to increase peer interaction to build inclusive learning environment
- Kept contact with campers parents to discuss allergens and dietary needs
Art Counselor
Rolling River Day Camp of Rockville
06.2021 - 08.2021
- Encouraged campers creativity with motivation, positive feedback and constructive criticism
- Helped organize and coordinate hands-on artistic activities to encourage active participation, involvement and team work
- Instructed campers on proper care and use of art tools and equipment
- Helped present and designed exciting lessons to actively engage learners
- Organized storage areas and controlled use of materials, equipment and tools to prevent loss or waste.
Camp Counselor
West Hempstead Police Academy League Camp
06.2020 - 08.2020
- Engaged children in arts and crafts, sports activities, and games while maintaining safe environment
- Established and built relationships with campers to ease fears in new environment
- Coordinated and led group activities for campers and counselors
- Monitored activities matched to individual and group abilities to keep campers safe
- Recognized and implemented safety standards to minimize incidents or accidents
- Tracked attendance
- Enforced COVID-19 safety procedures and protocols before, during and post-camp to enhance wellness
- Met with staff to discuss rules, regulations and work-related problems
- Set up and cleaned up after each day
Education
High School Diploma -
Lynbrook Senior High School
Lynbrook, NYSkills
- Customer Service
- Team Building
- Computer Skills
- Flexible and Adaptable
- Research
- Safety Management
- Problem Resolution
- Creative Mindset
- Compassionate Communication
- Creative and Energetic
- Emergency Response
Timeline
Customer Service
TCBY of Lynbrook
12.2022 - Current
Office Floater/Assistant
Five Towns Neurology
09.2022 - Current
Culinary Arts Camp Counselor
Rolling River Day Camp of Rockville
06.2022 - 08.2022
Art Counselor
Rolling River Day Camp of Rockville
06.2021 - 08.2021
Camp Counselor
West Hempstead Police Academy League Camp
06.2020 - 08.2020
High School Diploma -
Lynbrook Senior High School
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