Sophia Serrano
Redford,MI
Summary
Dedicated dental assistant with a strong background in providing exceptional customer service and prioritizing safety in patient care. Seeking to leverage my skills and experience to ensure a comfortable and secure travel experience for passengers as a flight attendant with Delta Airlines.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dental Assistant
Zoma Dental
01.2024 - Current
- Furthered my experience with four handed dentistry, itero scans, impressions, temporary crowns and more
- Prepared treatment rooms, recorded medical and dental histories and provided patient education
- Assisted with laboratory procedures, monitoring and maintaining dental supplies and equipment, instructing patients on oral care following treatment procedures
- Gained further knowledge of dental assistant equipment and materials.
Life insurance broker
North American Senior Benefits
01.2021 - 06.2024
- Developed and maintained a client base; gained new prospects via referrals social media direct mail and other methods
- Consults with clients and prospective clients to determine insurance needs
- Provided rate quotes and coverage recommendations
- Assisted with completion of application and other necessary paperwork
- Customized insurance policies to suit individual needs; developed marketing strategies, calculating premium amount and established payment methods.
Lead Dental Assistant
Lifetime Dental Group
05.2022 - 01.2024
- Offered excellent clinical and customer relations skills gained through years of experience within high-volume dental practices
- Displayed a caring and friendly demeanor during all dental procedures, earning consistent praise from patients and employers
- Efficient and precise in chairside dental assisting
- Efficiently managed patient care, office and laboratory duties within a multispecialty dental group employing 3 general dentists, 3 speciality dentists and 16 dental assistants
- Maintained patient records and lab equipment; sterilized instruments; assisted the office manager and educated patients on postoperative and general oral health care
- Maintained a clean, sterile and positive environment optimizing patient comfort and safety.
Server
Condado Restaurant
08.2021 - 06.2022
- Food server at a downtown, 60 seat fast casual restaurant providing attentive and courteous service
- Promoted teamwork, professionalism and a welcoming persona to ensure a positive, memorable dining experience for all guests
- Continued building on past experience and training in customer service, decision making and communication skills.
Dental Assistant
Morse Dental Group
08.2020 - 05.2022
- Worked chairside assisting family dentists with routine cleaning and specialized procedures, making patients feel as relaxed as possible and preparing them for treatment
- Gained experience in X-rays; fabricating temporary crowns, pouring impressions, trimming models and preparing orthodontic equipment; and assisting with extractions, fillings, implants, local anesthesia, suture placements/removals and biopsies.
Server
Bahama Breeze Restaurant
07.2019 - 06.2020
- Food server at a fast-paced, 100+ seat high-volume restaurant
- Took pride in providing attentive, courteous service and increasing sales for the restaurant through suggestive sales of appetizers, desserts, and beverages
- Used POS system to input orders and process cash, credit, debit and gift card payments
- Supported other servers and kitchen staff by proactively assuming side work duties, including restocking, cleaning, and food running.
Education
Completed 30 College credits -
Schoolcraft College
08.2020
High School Diploma -
Lutheran High School Westland
06.2019
Skills
- Dedicated to ensuring excellent customer service by remaining accessible and friendly
- Exceptional interpersonal and team building skills; able to build rapport with customers, managers, and co-workers
- Excellent problem solving skills
- Skilled at anticipating, identifying and fulfilling customer needs
- Adept at multitasking while remaining professional and courteous in fast-paced environments
- Detail-oriented, responsible and punctual
- Sterilization techniques
Certification
- HIPPA and OSHA certified
- American Red Cross CPR and AED
- Dental Radiography as required by the Michigan Board of Dentistry
- Licensed State of Michigan life insurance provider
Timeline
Dental Assistant
Zoma Dental
01.2024 - Current
Lead Dental Assistant
Lifetime Dental Group
05.2022 - 01.2024
Server
Condado Restaurant
08.2021 - 06.2022
Life insurance broker
North American Senior Benefits
01.2021 - 06.2024
Dental Assistant
Morse Dental Group
08.2020 - 05.2022
Server
Bahama Breeze Restaurant
07.2019 - 06.2020
Completed 30 College credits -
Schoolcraft College
High School Diploma -
Lutheran High School Westland
- HIPPA and OSHA certified
- American Red Cross CPR and AED
- Dental Radiography as required by the Michigan Board of Dentistry
- Licensed State of Michigan life insurance provider
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