Sophia Smith
Summary
A dynamic and resourceful professional adept in managing fitness and aquatic centers and supporting deadline-driven operations. Experienced in team management including; interviewing, onboarding, I-9 verification, scheduling, and payroll.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Human Resources Generalist
DDS Partners Management
03.2023 - Current
- Submits biweekly payroll for all staff
- Assists new hires with completing their benefits enrollment
- Provides staff with existing and new company policies
- Updates personnel files
- Manages recruiting systems
- Conducts interviews with applicants to determine qualifications
- Assists in creating the company's monthly newsletter.
Client Support Representative Level II
Fiserv
04.2022 - 03.2023
- Provides support to financial institutions that use Fiserv products
- Overseas client billing and reporting
- Facilitates client meetings
- Identifies client needs and offers efficient solutions
- Works closely with internal departments within Fiserv Business units
- Completes research and diagnoses customer disputes
- Offers recommendations to resolve pressing issues and recurring errors
- Builds successful communication between key clientele and internal business units.
Assistant Manager
Pengu Swim School
07.2021 - 04.2022
- Maintained financial reports and customer accounts
- Worked with the management team to handle staff disciplinary action
- Completed new hire orientations and onboarding paperwork
- Trained staff on company policies and job expectations
- Oversaw management calendar and documented meeting notes
- Managed staff in completing daily tasks such as facility maintenance while meeting quality standards.
Facility Specialist
University Of Toledo Recreation Center
01.2021 - 05.2021
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Monitored expenditures and recommended vendor changes to eliminate issues.
- Implemented preventive maintenance on machines and equipment to optimize safety and operational quality.
- Maintained inventory and submitted written requests for supplies to keep stock levels even.
- Increased participant safety with thorough instruction and ongoing monitoring of activities.
- Managed safety by enforcing rules and regulations of recreational facilities.
Membership Service Specialist
University Of Toledo
08.2019 - 05.2021
- Responsible for greeting guests and creating a welcoming environment in the facility.
- Kept track of facility updates to inform guests of daily changes.
- Onboarded new recreation center members, including membership sales, general facility waiver, and communicating facility rules and regulations.
- Resolved customer grievances and collaborated with team members to achieve creative solutions.
- Kept all areas clean, organized, and aligned with company professional standards.
Education
MBA - Human Resources Concentration
Louisiana State University Shreveport
Shreveport, LA08.2024
Bachelor of Science - Exercise Science
The University of Toledo
Toledo, Ohio05.2021
Skills
Policy Implementation
Employee Onboarding
Off-Boarding
Employment Law Knowledge
Team Collaboration
Emergency Response
Repairs and Maintenance
Record Keeping
Safety Monitoring
Chemical Handling
Staff Scheduling
Microsoft Suite
Paycor
WhenIwork
Certification
- Certified Pool & Spa Operator, Pool & Hot Tub Alliance - 2026
- Certified, Shallow Water Lifeguarding (up to 5 ft) with CPR/AED, American Red Cross - 2023
Timeline
Human Resources Generalist
DDS Partners Management
03.2023 - Current
Client Support Representative Level II
Fiserv
04.2022 - 03.2023
Assistant Manager
Pengu Swim School
07.2021 - 04.2022
Facility Specialist
University Of Toledo Recreation Center
01.2021 - 05.2021
Membership Service Specialist
University Of Toledo
08.2019 - 05.2021
MBA - Human Resources Concentration
Louisiana State University Shreveport
Bachelor of Science - Exercise Science
The University of Toledo
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