Sophia Snyder
Jamestown,CA
Summary
Dynamic and results-driven professional with extensive experience at McDonald's, excelling in team leadership and customer service. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in cash handling and maintaining health standards, fostering a productive and organized work environment. Adaptable and committed to achieving operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Counter Attendant
Wahlburgers
Jamestown, CA
05.2025 - Current
- Prepared and served food items according to company standards.
- Maintained cleanliness and organization of work area throughout shifts.
- Assisted customers with menu selections and special requests.
- Collaborated with team members to ensure efficient service flow.
- Provided excellent customer service by promptly responding to inquiries and requests.
Certified Swing Manager
McDonald's
01.2024 - Current
- Managed employee performance to give guests accurate, efficient, and personable service every time.
- Managed employee conflicts professionally, fostering a healthy work environment with open communication channels.
- Facilitated smooth transitions between shifts by thoroughly reviewing staffing plans and communicating any changes promptly to incoming managers.
- Enhanced customer satisfaction through consistently providing friendly and efficient service.
- Developed daily goals for the team that were aligned with overall business objectives, increasing productivity levels.
- Monitored premises and assigned tasks to keep facilities clean, neat, stocked, and organized.
- Provided exceptional customer service while managing busy shifts, resulting in increased return visits from patrons.
- Trained crew members on how to perform tasks correctly.
- Maintained high cleanliness standards, resulting in positive health inspections and a welcoming environment for customers.
- Oversaw cash handling procedures, reducing discrepancies and ensuring accurate financial reporting.
- Collaborated with other managers on the implementation of company-wide operational improvements that enhanced overall efficiency across multiple locations.
- Monitored equipment maintenance needs proactively, minimizing downtime due to repairs or malfunctions.
Hostess
Viney’s Italian Kitchen
06.2022 - 11.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
High school diploma -
Theodore Bird High School
Sonora, CA06.2024
Skills
- Health and safety regulations
- Accurate money handling
- POS system
- Reliable, responsible, and time management
- Attention to detail
- Problem-solving abilities and multitasking
- Collaboration, teamwork, and excellent communication
- Organizational skills
- Adaptability and flexibility
- Coachable
- Shift oversight and team leadership
- Customer service monitoring
Certification
- California Food Handler Certification
- Completed 2022-11-08
References
Shannin Barber, General Manager, Graspoitner Management Incorporated, McDonald's.
Anthony Matute, First Assistant Manager, Graspoitner Management Incorporated, McDonald's.
California Food Handler Certificate
- Certificate Number: FSP130021
- Issued on: 2022-11-08
- Expires 3 years after issue date
- FoodServicePrep.com
- 1-800-712-1707
- Food Service Prep LLC
- 13359 North Highway 183
- Suite 406-660
- Austin TX 78750
Timeline
Counter Attendant
Wahlburgers
05.2025 - Current
Certified Swing Manager
McDonald's
01.2024 - Current
Hostess
Viney’s Italian Kitchen
06.2022 - 11.2022
High school diploma -
Theodore Bird High School