Sophia Spanier
New York,NY
Summary
Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Committed to maintaining high customer satisfaction and fostering loyalty through exceptional service and meticulous attention to detail.
Overview
3
3
years of professional experience
Work History
Stylist Sales Associate
Flannel
06.2024 - 08.2024
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Handled returns and exchanges professionally while adhering to company policies, ensuring customer satisfaction remained high.
- Tailored outfit combinations for clients, leading to increased sales and customer loyalty.
Restaurant Hostess
Le Speakeasy
01.2024 - 03.2024
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Sales Associate
Aviator Nation
10.2022 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Shift Leader
Hometown Creamery
04.2021 - 10.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
No Degree - Psychology
Hunter College of The City University of New York
New York, NY05.2027
Skills
- Store maintenance
- Positive Customer Engagement
- Team Leadership
- Attention to Detail
- Friendly and Helpful
- Appointment Scheduling
- Cash Register Operation
- Building Customer Loyalty
- Safety and Cleanliness Standards
Languages
French
Limited Working
Italian
Limited Working
Spanish
Limited Working
Timeline
Stylist Sales Associate
Flannel
06.2024 - 08.2024
Restaurant Hostess
Le Speakeasy
01.2024 - 03.2024
Sales Associate
Aviator Nation
10.2022 - 01.2024
Shift Leader
Hometown Creamery
04.2021 - 10.2022
No Degree - Psychology
Hunter College of The City University of New York
Similar Profiles
Katie FoxKatie Fox
Drummer at Flannel- a Grungy 90s RevivalDrummer at Flannel- a Grungy 90s Revival
Maren B. BradyMaren B. Brady
ECommerce Merchandising Specialist at Vermont Teddy Bear / Vermont Flannel (USA Brands)ECommerce Merchandising Specialist at Vermont Teddy Bear / Vermont Flannel (USA Brands)
Kelly KastenKelly Kasten
Staff Accountant at Dixxon Flannel Co.Staff Accountant at Dixxon Flannel Co.