Sophia Spencer
Wheat Ridge,CO
Summary
Results-oriented operations leader with extensive experience driving productivity and efficiency. Skilled in team leadership and operational management, utilizing strong communication and problem-solving capabilities to elevate team performance. Committed to continuous improvement and innovative strategies that enhance organizational success.
Overview
11
11
years of professional experience
Work History
Assistant Manager Trainee
Helzberg Diamonds
Aurora, CO
03.2022 - 03.2023
- Manage all store opening and closing procedures
- Assisted in managing daily store operations and staff schedules.
- Supported associates in achieving sales goals through training and assistance.
- Provided exceptional customer service and resolved customer inquiries promptly.
- Educated customers about jewelry
- Analyzed daily sales trends to identify performance opportunities.
- Performed regular stock checks to maintain product availability and ensure inventory accuracy.
- Ensured store environment was clean and safe for customers.
- Pack and ship online orders
Sales Manager
David’s Bridal
Aurora, CO
11.2021 - 03.2022
- Facilitated customer purchases through tailored product information and personalized assistance
- Built strong relationships with customers to enhance loyalty and repeat business.
- Analyzed sales data to identify trends, guiding strategic decision-making and sales initiatives
- Coordinated client appointments to maximize efficiency and customer satisfaction
- Processed customer orders to ensure timely delivery
- Maintained up-to-date knowledge of product features and benefits
- Coordinated organization of bridal conventions, enhancing product visibility and customer engagement
- Manage store opening and closing procedures
- Assist with interviews
Stylist
David's Bridal
Aurora, Colorado
01.2019 - 11.2021
- Styled bridal gowns according to client preferences and body types.
- Assisted clients with fittings and alterations for optimal comfort and fit.
- Maintained knowledge of current fashion trends and bridal styles.
- Educated clients on dress care and accessories for their special day.
- Provided personalized consultations to enhance customer experience and satisfaction.
Zone Manager
Paradies Lagardère
Denver, CO
03.2021 - 11.2021
- Oversaw daily operations across multiple retail locations in assigned region, ensuring efficiency and consistency.
- Developed high-performing teams by identifying talent and fostering growth through coaching and mentoring.
- Drive sales in brand stores
- Open registers in all five stores
- Give great customer service
- Cashier duties checking out customers
- Processing returns
- Provided sufficient cash register change to support efficient customer transactions.
- Closing functions
- Conducted safe counts at the beginning and end of each shift to ensure cash accuracy. at beginning and end of each shift
- Making sure stores are stocked
- Order and ship books
Warehouse Lead
MWI Animal Health
Denver, CO
02.2018 - 01.2019
- Led daily warehouse operations to ensure efficient workflow and timely product distribution.
- Coordinated inbound and outbound logistics to enhance warehouse operations.
- Managed receiving of shipments, verifying order accuracy and condition.
- Coordinated shipping and receiving processes to optimize delivery schedules and efficiency.
- Facilitated returns, ensuring customer satisfaction and accurate inventory.
- Keeping associates productive/ assigning tasks
- Guide team startup meetings
- Communicate with drivers and outside sales reps
- Picking/ packing orders
- Change order MOT
- Lead/Attention to detail award
Team Member
MWI Animal Health
Denver, CO
07.2016 - 02.2018
- Collaborated with team members to ensure efficient workflow and service delivery.
- Maintained inventory accuracy through regular stock checks and updates.
- Adhered to safety protocols while handling animal health products and supplies.
Team Member
MWI Animal Health
Edwardsville, KS
08.2014 - 07.2016
- Collaborated with team members to maximize productivity and efficiency.
- Processed orders using inventory management systems for timely fulfillment.
- Maintained inventory accuracy through regular stock checks and updates.
- Adhered to safety protocols while handling animal health products and supplies.
Kennel Assistant
All Care Animal Hospital
Shawnee, KS
10.2013 - 10.2014
- Supervised dog playtime, ensuring safe interactions and minimizing conflicts.
- Monitored animal safety, preventing injuries from other animals and environmental hazards.
- Provided daily care for animals, ensuring cleanliness and comfort.
- Provided physical activity for dogs to enhance their well-being and happiness.
- Administered daily meals to animals according to specific dietary needs.
- Coordinated feeding schedules and tailored nutrition plans for diverse animal needs.
- Administered medications to animals according to veterinarian prescriptions.
- Ensured dogs were clean and comfortable through regular bathing.
- Monitored animal behavior and reported any health concerns promptly.
- Aided veterinarians with various tasks to enhance efficiency in animal care.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Cleared trash containers regularly to ensure a clean working environment.
Package Handler
FedEx Ground
Lenexa, KS
03.2014 - 08.2014
- Sorted packages by destination to streamline delivery processes.
- Scanned packages to ensure accurate tracking and inventory management.
- Loaded and unloaded trucks using appropriate safety equipment.
- Received recognition for maintaining workspace cleanliness and safety.
Kennel Team Member
Kansas City Veterinary Care
Kansas City, MO
03.2013 - 10.2013
- Monitored animal behavior and health to ensure well-being.
- Fed and provided fresh water to animals according to dietary needs.
- Provided food, water, and bedding for animals in care.
- Walked dogs on a daily basis to ensure they received exercise.
- Cleaned and sanitized kennel areas to maintain a safe environment.
- Arranged and categorized supplies for easy access and efficiency. and equipment for efficient daily operations.
- Maintained accurate records of animal care activities and observations.
Customer Service Associate
Toys-R-Us
Overland Park, KS
10.2011 - 12.2012
- Provided exceptional customer service to enhance shopping experiences.
- Greeted customers and identified their needs.
- Facilitated returns, exchanges, and refunds to ensure customer satisfaction.
- Handled incoming phone calls to resolve customer inquiries efficiently.
- Assisted customers in locating products throughout the store.
- Processed transactions accurately to maintain customer trust and streamline checkout.
- Maintained store displays to ensure an appealing environment.
- Performed product restocking to ensure availability for customers
- Key holder in video game section
Seasonal Sales Associate
Gown Gallery
Kansas City, MO
01.2012 - 08.2012
- Guided clients in selecting and trying on dresses, improving their shopping experience
- Coordinated bridal fitting appointments, ensuring timely service for clients
- Assisted in planning and conducting bridal show, enhancing customer engagement
- Prepared dresses for display by steaming fabric
- Organize stock room
Education
High School Diploma -
Shawnee Mission Northwest High School
Shawnee, KS12-2012
Some College (No Degree) -
Johnson County Community College
Overland Park, KSSkills
- Sales training
- Sales tracking
- Customer relationship management
- Store management
- Staff scheduling
- Inventory control
- Product knowledge
Timeline
Assistant Manager Trainee
Helzberg Diamonds
03.2022 - 03.2023
Sales Manager
David’s Bridal
11.2021 - 03.2022
Zone Manager
Paradies Lagardère
03.2021 - 11.2021
Stylist
David's Bridal
01.2019 - 11.2021
Warehouse Lead
MWI Animal Health
02.2018 - 01.2019
Team Member
MWI Animal Health
07.2016 - 02.2018
Team Member
MWI Animal Health
08.2014 - 07.2016
Package Handler
FedEx Ground
03.2014 - 08.2014
Kennel Assistant
All Care Animal Hospital
10.2013 - 10.2014
Kennel Team Member
Kansas City Veterinary Care
03.2013 - 10.2013
Seasonal Sales Associate
Gown Gallery
01.2012 - 08.2012
Customer Service Associate
Toys-R-Us
10.2011 - 12.2012
High School Diploma -
Shawnee Mission Northwest High School
Some College (No Degree) -
Johnson County Community College