Sophia Spiridonakos
Summary
Dynamic Account Manager with proven success at Tranzact, adept at driving multi-million dollar campaigns and enhancing client relations. Skilled in campaign management and effective communication, I leverage data analytics to optimize performance and foster collaboration across teams, ensuring alignment with strategic objectives and delivering impactful results.
Overview
6
6
years of professional experience
Work History
Account Manager
Tranzact
Raleigh, NC
03.2026 - Current
- Manage two Medicare Advantage carrier accounts representing approximately $X million in annual revenue, serving as the primary point of contact for client communications, weekly meetings, and ongoing account support.
- Oversee the execution of client marketing and sales initiatives, coordinating with internal teams to ensure campaigns are launched, maintained, and delivered in alignment with carrier objectives.
- Manage campaign implementation from client request through execution by gathering requirements, coordinating timelines, resolving questions, and ensuring successful delivery of program initiatives.
- Partner with sales, operations, analytics, and finance teams to address client needs, troubleshoot issues, and provide timely updates on campaign performance and account activity.
Business Specialist – Direct Mail Marketing
Tranzact
Raleigh, NC
06.2024 - 02.2025
- Managed the end-to-end production lifecycle for weekly direct mail campaigns, coordinating timelines, approvals, and deliverables to ensure accurate and reliable execution.
- Coordinated creative development with clients and vendors, managing review processes and ensuring materials aligned with carrier requirements and internal objectives.
- Conducted quality assurance reviews of marketing materials to ensure accuracy, compliance, and brand consistency.
Business Specialist - Member Experience
Tranzact
Raleigh, NC
06.2023 - 06.2024
- Developed post-sale member communications to enhance customer onboarding experience and increase member engagement.
- Created and implemented cancellation surveys to gather member feedback and reveal key drivers of churn to generate feedback loop to Sales.
- Utilized Power BI dashboards to analyze member trends and pinpoint opportunities for improving retention and member experience.
GES East Area Intern
Cisco Systems
Remote Position
01.2021 - 11.2021
- Built unique SharePoint sites for each account of the Tri-State operation as a data repository.
- Developed engaging newsletter template to enhance communication within GES East area.
- Completed fiscal year-end tasks including: updating organization chart, fact sheet, and All-Hands slide deck.
Education
Master of Business Administration - Marketing Specialization
Fairleigh Dickinson University – Metropolitan Campus
Teaneck, NJBachelor of Science - Marketing
Fairleigh Dickinson University
Teaneck, NJSkills
- Account management
- Client relations
- Campaign management
- Problem-solving
- Effective communication
- Collaboration
- Leadership
- Microsoft Office Suite
Community Involvement
- NCAA Division I Student Athlete, Women’s Volleyball
- Triangle Volleyball Club Head Coach
Timeline
Account Manager
Tranzact
03.2026 - Current
Business Specialist – Direct Mail Marketing
Tranzact
06.2024 - 02.2025
Business Specialist - Member Experience
Tranzact
06.2023 - 06.2024
GES East Area Intern
Cisco Systems
01.2021 - 11.2021
Master of Business Administration - Marketing Specialization
Fairleigh Dickinson University – Metropolitan Campus
Bachelor of Science - Marketing
Fairleigh Dickinson University