Sophia St Amour

• Resolved customer inquiries through multi-channel support, enhancing overall satisfaction and loyalty.
• Managed service requests using CRM software to track interactions and ensure timely follow-up.
• Collaborated with team members to streamline processes, improving response time and efficiency.
• Provided training and mentorship to new staff, fostering a culture of excellence in customer service.
• Implemented strategies for conflict resolution, effectively de-escalating challenging situations with customers.
• Developed informational resources for customers, reducing repetitive inquiries and enhancing self-service options.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Provided attentive service, regularly checking in on guests to ensure their needs were met.
• Managed cash transactions accurately, ensuring proper handling of payments and tips.
• Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
• Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
• Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.

• Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
• Enhanced store appearance through diligent merchandising and regular upkeep of displays.
• Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
• Collaborated with team members to accomplish sales goals and improve overall store performance.

- We run an e-commerce business on an app called 'WhatNot'. Auctioning off jewelry to people miles away, internationally. My time as a customer service representative, I gained valuable experience in handling a variety of customer inquiries and concerns. I was responsible for ensuring that all customers received prompt and courteous service, and I always made sure to go above and beyond to exceed their expectations. In addition, I was responsible for maintaining accurate records of all customer interactions and ensuring that all issues were resolved in a timely and satisfactory manner.

• Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
• Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
• Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
• Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
• Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
• Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Maintained clean, trash-free workspaces to maximize productivity and safety.