Lacey Teague
Westland,United States
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player who can adapt to changing needs and consistently deliver results through efficient and empathetic service. Known for reliability and a proactive approach in meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative (Remote)
Harris and Harris
04.2020 - 07.2023
- Resolved customer issues by actively listening, providing accurate information, and adhering to company policies and procedures.
Receptionist/Intake Coordinator (Remote)
Community Care Services
08.2017 - 03.2020
- Handled incoming calls on switchboard.
- Coordinated appointments for various doctors and case managers.
- Managed scheduling and equipment operations seamlessly.
Customer Service Representative/Team Leader
Target.com
09.2014 - 08.2016
- Handled inbound customer calls for order assistance.
- Managed customer interactions to ensure smooth order and refund experiences.
- Handled and mitigated high-stress customer situations.
- Guided and managed a team of 4-8.
Customer service representative
Minacs (Onstar&Netflix)
10.2009 - 09.2014
- Provided assistance with GPS navigation and subscription plans.
Education
High School Diploma -
Northern High School
Detroit, MI06.2007
Skills
- Customer relations
- Problem resolution
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
LANGUAGES
English
Timeline
Customer Service Representative (Remote)
Harris and Harris
04.2020 - 07.2023
Receptionist/Intake Coordinator (Remote)
Community Care Services
08.2017 - 03.2020
Customer Service Representative/Team Leader
Target.com
09.2014 - 08.2016
Customer service representative
Minacs (Onstar&Netflix)
10.2009 - 09.2014
High School Diploma -
Northern High School
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