Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Steinhauer

Ronks,PA

Summary

Dynamic leader and strategic thinker with a proven track record at the Strasburg Market Place, enhancing operational efficiency and customer satisfaction. Excelled in supply and inventory management and team leadership, significantly improving work-flow productivity and fostering a collaborative environment. Built an online marketing page that boosted profits and interacted with community. Skilled in problem-solving and customer engagement, adept at driving performance and achieving company-wide objectives.

Overview

5
5
years of professional experience

Work History

Coffee Department Manager

Strasburg Market Place
11.2021 - Current
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Designed and ran an online marketing page to help promote sales and increase business profits.
  • Re-designed work space to better support the productivity of work-flow.
  • Re-designed customer seating area to better support the aesthetic/brand of business .
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Lead Barista

Willow Valley Communities
05.2020 - 01.2021
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.

Education

High School Diploma -

Solanco High School
Lancaster, PA
05-2020

Skills

  • Problem-solving
  • Team leadership
  • Decision-making
  • Goals and performance
  • Customer engagement
  • Work planning and organization
  • Scheduling
  • Time management
  • Supply and inventory management

Timeline

Coffee Department Manager

Strasburg Market Place
11.2021 - Current

Lead Barista

Willow Valley Communities
05.2020 - 01.2021

High School Diploma -

Solanco High School

Similar Profiles

CREATE PROFILE
Sophia Steinhauer