Sophia Straton
Honolulu,HI
Summary
A positive individual with a background in marketing, eager to apply transferable skills like customer service and team work to contribute meaningfully within a hospitality environment.
Overview
4
4
years of professional experience
Work History
Hostess
The Pillars LLC
2021.10 - 2021.10
- Greet and acknowledge all 80+ arriving/departing guests by providing exceptional guest service.
- Coordinated with one banquet team member to guide 80+ guests to their assigned tables in order to enhance each guest's experience.
- Assisted Banquet Lead/Planner to set silverware, table numbers, centerpieces, as well as distribute favors and separate dirty table linen and linen napkins.
Concierge
Foodland Farms Ala Moana
2018.01 - 2018.06
- Coordinated various concierge tasks and responsibilities with concierge team members.
- Maintained positive client relations and high customer satisfaction by providing professional concierge services.
- Anticipate customer needs and respond to customer inquiries accurately using store product/department knowledge.
Server
Bruxie
2017.09 - 2017.12
- Served food and beverages to customers dining in at tables while responding to customer inquiries and attending to customer requests such as beverage refills.
- Refilled and restocked front-end water, condiments (ketchup, mustard, hot sauce, salsa verde, etc.), napkins, utensils, straws and take-out bags.
Education
Bachelor of Arts - Public Relations (Minor in Marketing)
University of Miami
Coral Gables, FL2021-12
Timeline
Hostess
The Pillars LLC
2021.10 - 2021.10
Concierge
Foodland Farms Ala Moana
2018.01 - 2018.06
Server
Bruxie
2017.09 - 2017.12
Bachelor of Arts - Public Relations (Minor in Marketing)
University of Miami