Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SOPHIA TANNER

Lansing,MI

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

1
1
Certification
4
4
years of professional experience

Work History

Customer Service Representative

Jackson National Life Insurance Company
Lansing, MI
08.2025 - 08.2026
  • Resolved customer complaints through effective communication and problem-solving.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Responded to customer inquiries via phone and email efficiently.
  • Assisted clients with policy information and claims processing.
  • Collaborated with team members to resolve customer issues promptly.

Overnight Caregiver

Mother Teresa House
Lansing, MI
05.2025 - 08.2025
  • Supported clients in bathing, dressing, grooming, and toileting to enhance personal hygiene and comfort.
  • Documented patient care services daily to ensure continuity of care and accurate health records.
  • Provided compassionate care to residents during overnight shifts.
  • Assisted residents with daily activities and personal hygiene needs.
  • Monitored health and safety of residents throughout the night.

Registered Behavior Technician

Residential Options Inc.
01.2023 - 04.2025
  • Delivered individualized behavioral interventions for clients with ASD, using positive reinforcement to build skills, reduce challenging behaviors, and support engagement in daily and community activities.
  • Maintained a safe and supportive environment for clients during therapy sessions.
  • Tracked data and monitored progress of student's goals and objectives.

Education

Psychology Associates -

Lansing Community College
Lansing, MI

Skills

  • Customer service
  • Issue resolution
  • Task coordination
  • Record keeping
  • Time management
  • POS systems
  • Microsoft Office
  • Problem-solving abilities
  • Adaptability
  • Team leadership

Certification

  • CPR and First Aid Training

Timeline

Customer Service Representative

Jackson National Life Insurance Company
08.2025 - 08.2026

Overnight Caregiver

Mother Teresa House
05.2025 - 08.2025

Registered Behavior Technician

Residential Options Inc.
01.2023 - 04.2025

Psychology Associates -

Lansing Community College
SOPHIA TANNER