Sophia Testa
Rochester
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
5
5
years of professional experience
Work History
Manager
Pelicans Nest Waterfront Resturant
04.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Server/Bartender
Pelicans Nest Waterfront Resturant
04.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Served high customer volumes during special events, nights, and weekends.
Bartender
MacGregors Grill and Tap Room
12.2024 - 04.2025
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Education
Aquinas Insitute of Rochester
Rochester, NYNo Degree - Radiology
Monroe Community College
Rochester, NY06-2028
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Strong multitasking
- Team player attitude
- Outgoing personality
- Engaging personality
- Clear and effective communication
Timeline
Manager
Pelicans Nest Waterfront Resturant
04.2025 - Current
Bartender
MacGregors Grill and Tap Room
12.2024 - 04.2025
Server/Bartender
Pelicans Nest Waterfront Resturant
04.2020 - Current
Aquinas Insitute of Rochester
No Degree - Radiology
Monroe Community College
Similar Profiles
Shaina HainesShaina Haines
Hostess at Pelicans Nest Waterfront RestaurantHostess at Pelicans Nest Waterfront Restaurant
Emily BiggerEmily Bigger
Restaurant Hostess at The Shore: Waterfront ResturantRestaurant Hostess at The Shore: Waterfront Resturant
Kiersten McNultyKiersten McNulty
Bartender at Clearwater Harbor Waterfront Resturant And BarBartender at Clearwater Harbor Waterfront Resturant And Bar
KIMBERLY A. BECKERKIMBERLY A. BECKER
Production Manager at Solid Machine Inc.Production Manager at Solid Machine Inc.
Guimson MathurinGuimson Mathurin
Truck Driver at Western Express, Inc.Truck Driver at Western Express, Inc.