Sophia Thomas
Tampa,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hiring Shift Manager
Covelli Panera Bread
08.2020 - Current
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Business Analytics And Information Systems - Information Technology
University of South Florida
Tampa, FLSkills
- Quality Assurance
- Supply Ordering
- Inventory Control
- Safety Compliance
- Schedule Oversight
- Staff Development
- Equipment Troubleshooting
- Documentation and Reporting
- Decision-Making
- Interpersonal Skills
Certification
- Servsafe certification- expiring 07/2027
Timeline
Hiring Shift Manager
Covelli Panera Bread
08.2020 - Current
Business Analytics And Information Systems - Information Technology
University of South Florida
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