Sophia Tucci
Jacksonville
Summary
Dynamic customer service professional with a proven track record at Publix Super Markets, INC. Skilled in active listening and critical thinking. Successfully trained new staff and resolved complex issues, enhancing guest satisfaction and loyalty. Adept at data entry and maintaining high standards of service quality in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Seahorse Oceanfront Inn
04.2024 - 08.2024
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Ensured guests needs were met to the highest standard possible through day-day hotel operations
Customer Service
Publix
01.2023 - 02.2024
- Collaborated with team members to ensure seamless customer service experiences.
- Implemented and developed customer service training processes.
- Maintained standards of quality, timeliness, productivity and customer service.
- Provided exceptional customer service, resolving complex issues promptly and effectively.
Server Supervisor
Bono's BBQ
02.2019 - 01.2023
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
Education
High School Diploma -
Marine Science Center
Neptune Beach, FL08-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Seahorse Oceanfront Inn
04.2024 - 08.2024
Customer Service
Publix
01.2023 - 02.2024
Server Supervisor
Bono's BBQ
02.2019 - 01.2023
High School Diploma -
Marine Science Center
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