Sophia Valencia
Wildomar,CA
Summary
Dedicated candidate with a solid background in customer service, focused on achieving team goals and driving company success. Recognized for adaptability and readiness to embrace additional responsibilities. Strong track record of improving customer experiences and fostering positive relationships.
Overview
4
4
years of professional experience
Work History
Hostess/Server
La Unica
Lake Elsinore, California
09.2023 - Current
- Welcomed guests, provided seating, and created a positive first impression.
- Addressed phone inquiries and processed take-out orders accurately.
- Supported the team by running food, bussing tables, and resetting dining areas for efficient service.
- Executed attentive table service by managing orders, serving meals, and preparing drinks to guarantee efficient dining experience.
- Coordinated multiple tasks within high-pressure setting.
- Sustained tidy and well-stocked work environment while performing opening and closing protocols to prepare restaurant for service.
Front End Cashier
Ice cream shop
Lake Elsinore, CA
08.2021 - 09.2023
- Provided friendly greetings and clear information to ensure needs were met with professionalism.
- Resolved customer concerns promptly and escalated issues when necessary to ensure quick and effective solutions.
- Accurately processed transactions, including cash, credit, and EBT, using the POS system.
- Precisely restocked merchandise while maintaining a clean, safe, and welcoming service area.
- Prepared and packaged desserts with attention to quality, presentation, and food safety.
Education
High School Diploma -
Ortega High School
Lake Elsinore, CA06-2022
Skills
- Hospitality and accommodation
- Cleanliness and sanitation
- Detail-oriented
- Time management and multitasking
- Inventory and stock organization
- Upselling techniques
- Customer service expertise
Timeline
Hostess/Server
La Unica
09.2023 - Current
Front End Cashier
Ice cream shop
08.2021 - 09.2023
High School Diploma -
Ortega High School
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