SOPHIA VALLE
Palm Bay,FL
Summary
High-achieving student currently advancing toward an Associate’s degree in Biology and Nursing, with a steadfast commitment to establishing a lifelong career in the nursing profession. Combines academic rigor with a professional background in high-volume customer service and retail. Proven at Sky Zone Trampoline Park for driving results, consistently exceeding sales targets by up to 140 memberships weekly and earning Employee of the Month. Adept at multitasking and team collaboration, with additional experience at Target Corporation, focusing on tailored customer solutions and efficient inquiry resolution.
Overview
2
2
years of professional experience
Work History
Retail Worker
Target
Palm Bay, FL - Florida
10.2025 - 02.2026
- Engaged with customers to create positive shopping experiences and resolve issues promptly.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Assisted customers with product inquiries and provided tailored recommendations to enhance satisfaction.
- Displayed a friendly demeanor while interacting with customers to enhance their shopping experience.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Collaborated with team members to efficiently restock shelves and effectively showcase products.
Front Desk Associate
Sky Zone Trampoline Park
Palm Bay, FL
02.2024 - 08.2025
- Delivered seamless front desk operations, enhancing guest satisfaction.
- Tailored membership and pass sales to guest needs, boosting revenue.
- Generated consistent monthly revenue through membership sales.
- Cultivated a welcoming atmosphere, ensuring positive guest experiences.
- Resolved guest inquiries quickly and effectively, improving service quality.
- Fostered teamwork through strong communication and collaboration.
- Supported after-duty responsibilities, including cleaning and workstation organization.
Education
Associate’s degree - Biology
Eastern Florida State College
Melbourne, FL01-2027
High School Diploma -
Heritage High School
Palm Bay, FL05-2025
Skills
- Customer Service & Guest Relations
- Sales Strategy & Revenue Growth
- Conflict Resolution & Problem-Solving
- Team Collaboration & Adaptability
- Product Display & Presentation
- Strong Multitasking Abilities
- Bilingual Communication
- Patience and empathy
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Retail Worker
Target
10.2025 - 02.2026
Front Desk Associate
Sky Zone Trampoline Park
02.2024 - 08.2025
Associate’s degree - Biology
Eastern Florida State College
High School Diploma -
Heritage High School