Sophia Vankeulen

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Answered customer questions about sizing, accessories, and merchandise care.
• Managed returns, exchanges and refunds in accordance with store policy.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.

• Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
• Kept work area tidy and sanitary, promptly addressing spills, and other messes.
• Operated cash register, taking payments and issuing customer receipts.
• Maintained cleanliness and organization in establishment.
• Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
• Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
• Maintained menu knowledge to provide recommendations and answers to customer questions.
• Offered samples of new ice cream flavors to customers.
• Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
• Demonstrated continuous knowledge of menu and service offerings, promotional products and new flavors.
• Observed health code regulations and internal policies for cleaning and sanitizing.
• Monitored amounts of each ice cream flavor and replaced when depleted.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.

• Analyzed problems and worked with teams to develop solutions.
• Sorted and organized files, spreadsheets, and reports.
• Participated in workshops and presentations related to projects to gain knowledge.
• worked on a IBook for the organization
• cleaned the office
• Collaborated with senior management on new initiatives to build confidence.
• posted on their social medias

helped organize nobel peace prize youth forum at Augsburg College

helped organize being the change day

youth leadership and participation

worked on being a leader and making a change in the world