Sophia Vasconcellos
McKenzie,TN
Summary
Dedicated general worker with extensive experience in efficiently managing tasks across diverse environments. Demonstrates strong skills in manual labor and equipment operation while ensuring a clean and organized workspace. Proficient in fostering communication and understanding through empathy and active listening. Multilingual capabilities in English, Spanish, and Portuguese enhance collaboration in multicultural settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Server
El Vallarta Mexican Restaurant
McKenzie, TN
01.2022 - Current
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Presented menus and answered questions regarding items.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
- Greeted guests in a friendly and welcoming manner.
- Recommended menu items based on guests' preferences and dietary restrictions.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.
Cashier
El Vallarta Mexican Restaurant
Paris, TN
01.2021 - 01.2022
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Adhered to company policies and procedures concerning cash handling practices.
- Answered customers' questions and provided information on store procedures or policies.
- Assisted in training new restaurant staff members on proper cashier procedures.
- Handled customer complaints in a professional manner to ensure satisfaction.
Childcare Provider
Local Families
Arlington, TN
05.2021 - 08.2021
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Maintained safe play environment.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Restaurant Hostess
El Vallarta Mexican Restaurant
Paris, TN
08.2020 - 01.2021
- Took reservations from patrons by phone or online.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Provided menus and answered questions about menu items and specials.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Education
Bachelor of Arts - Psychology
Bethel University
McKenzie, TN05-2023
Skills
- Professionalism
- English, Spanish, and Portuguese fluency
- Critical thinking
- Problem solving
- Teamwork
- Active listening
- Time management
- Multicultural competence
- Ethical and social responsibility
- Adaptability and flexibility
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Native/ Bilingual
Accomplishments
- The Gamma Beta Phi Society
- Bethel University's Highest Team Sport GPA
- Mid-South Conference Honorable Mention 2022
- Academic All Mid-South Conference 2021-2022
- Bethel University Athletic Director's Honor Roll 2023
- Bethel University Honor Roll Spring 2023
- Bethel University Honor Roll Fall 2022
- Bethel University Dean's List Fall 2021
- Bethel University Honor Roll Spring 2020
Certification
- Psychological First Aid (PFA)
- Mental Health First Aid (MHFA)
References
References available upon request.
Timeline
Food Server
El Vallarta Mexican Restaurant
01.2022 - Current
Childcare Provider
Local Families
05.2021 - 08.2021
Cashier
El Vallarta Mexican Restaurant
01.2021 - 01.2022
Restaurant Hostess
El Vallarta Mexican Restaurant
08.2020 - 01.2021
Bachelor of Arts - Psychology
Bethel University