Sophia Washington-Bryan
Greensboro,NC
Summary
Accomplished Shift Manager at Arby’s with a proven track record in customer service focus and decision-making. Expert in employee training and quality assurance, ensuring high standards and efficiency. Achieved significant improvements in team performance and customer satisfaction, demonstrating energetic leadership and a flexible approach to scheduling.
Overview
4
4
years of professional experience
Work History
Shift Manager
Arby’s
High Point, NC
08.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Manager on Duty
Caribou Coffee
Advance, NC
10.2024 - 01.2025
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Donut Specialist
Krispy Kreme
High Point, NC
10.2022 - 12.2022
- Followed all company policies and procedures to deliver quality work.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Increased efficiency by automating routine tasks with software solutions.
Team Member
Panera Bread
High Point, NC
01.2021 - 03.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
Lucy Ragsdale High School
Jamestown, NC06.2022
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Punctual and reliable
- Energetic and enthusiastic
- Quality assurance
- Documentation and reporting
- Flexible schedule
Timeline
Manager on Duty
Caribou Coffee
10.2024 - 01.2025
Shift Manager
Arby’s
08.2023 - Current
Donut Specialist
Krispy Kreme
10.2022 - 12.2022
Team Member
Panera Bread
01.2021 - 03.2022
High School Diploma -
Lucy Ragsdale High School