Sophia Waters
Charleston
Summary
Experienced in customer service roles, effectively addressed inquiries regarding catering and restaurant specials while managing point of sale operations. Demonstrated adaptability by mastering menu details and maintaining a clean work environment, contributing to overall operational efficiency. Developed strong interpersonal relationships with regular customers, enhancing the dining experience and fostering loyalty. Trusted by management to oversee store operations independently, showcasing problem-solving skills in a fast-paced setting.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
3
3
years of professional experience
Work History
Cashier/Waitress
Mykonos Grill
Graham
02.2024 - 02.2025
- Answered customer inquiries regarding catering and restaurant specials
- Issued receipts, refunds, credits or change due to customers.
- Became a strong asset to the workplace in all areas they needed me
- Communicated with customers and created bonds with the regulars.
- Mastered the menu and was able to answer any questions regarding pricing, ingredients, and dietary concerns.
Warehouse Worker/Retail Sales Associate/Cashier
J&R Liquidations
Burlington
08.2023 - 12.2023
- Maintained a clean work area by sweeping, mopping, and organizing.
- Managed cashiering, filling invoices, and made sure all customers acquired their purchases is a timely manner.
- Required to lift and move boxes all day including furniture, mattresses, and everything in between
- Create stability and structure at a super disorganized workplace
- Pleasantly surprised management with how fast I learned in their confusing, quick-paced environment
- Trusted by management, was tasked with running the whole store by myself at times, doing the job of easily 4-5 people at 17.
Crew Team Member
Jersey Mike's Subs
Burlington
04.2023 - 09.2023
- Answered customer questions regarding product features, pricing, availability.
- Followed all safety regulations while operating machinery and handling chemicals.
- Was offered manager position within first month, but did not meet their age requirement.
FOH Shift Lead/BOH Line Cook
Zaxby’s
Burlington
07.2022 - 03.2023
- Identified opportunities for operational improvements and communicated them to management.
- Got my first raise after one month.
- Trained new hires for all positions within the workplace.
- Memorized menu to better my knowledge for customers.
- Mastered all skills, could cover shifts for line cooks and cashiers.
Hostess/Head Cashier
Grill Worx
Mebane
05.2022 - 08.2022
- Performed light cleaning duties, such as cleaning and wiping down tables, and sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Learned quickly in a fast-paced work environment.
- Reliable with money, required to know exact change when cash was used
Education
High School Diploma -
Eastern Alamance High School
Mebane06-2025
Skills
- Customer service
- Point of sale operation
- Product knowledge
- Adaptability
- Knowledge of food safety
- Interpersonal communication
- Problem-solving, critical thinking
- A team player, as well as being able to take lead when necessary
- Multitasking, time management
- Organization, attention to detail
Timeline
Cashier/Waitress
Mykonos Grill
02.2024 - 02.2025
Warehouse Worker/Retail Sales Associate/Cashier
J&R Liquidations
08.2023 - 12.2023
Crew Team Member
Jersey Mike's Subs
04.2023 - 09.2023
FOH Shift Lead/BOH Line Cook
Zaxby’s
07.2022 - 03.2023
Hostess/Head Cashier
Grill Worx
05.2022 - 08.2022
High School Diploma -
Eastern Alamance High School