Summary
Overview
Work History
Education
Skills
Additional Experience
Timeline
Generic

Sophia Williams

Detroit,MI

Summary

Results-driven customer service professional with a strong foundation in data entry, problem-solving, and compliance. Experienced in handling high volumes of customer inquiries while maintaining meticulous records and achieving performance goals. Adept at utilizing CRM systems and Microsoft Office to enhance service delivery and operational efficiency.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Cognizant
10.2024 - Current
  • Handled high-volume inbound calls, emails, and chats to ensure timely customer support.
  • Resolve customer issues while meeting quality and satisfaction goals.
  • Documented customer interactions in CRM systems to maintain accurate records and support service quality.
  • Worked remotely to manage tasks and communications
  • Operated independently in a remote environment, consistently achieving productivity goals.
  • Use Microsoft Excel to maintain reports and analyze data.
  • Maintain HIPAA compliance and accurate documentation.

Customer Service/Provider Service Representative

Everise
08.2019 - 10.2024
  • Assisted providers and members with insurance inquiries to ensure accurate information delivery.
  • Resolved complaints through effective problem-solving to improve client experiences.
  • Managed large volumes of inbound and outbound calls to enhance client communication and satisfaction.
  • Performed data entry and claims/member information updates.
  • Ensured adherence to HIPAA regulations to protect patient information and privacy.

Sortation Associate

Amazon
09.2017 - 11.2020
  • Ensured efficient operations during midnight shifts to maintain productivity.
  • Sorted packages efficiently using handheld scanners and automated systems.
  • Coordinated inventory organization by size, weight, and destination requirements to optimize sorting process.
  • Reported issues or delays to supervisors to ensure timely resolution and minimize disruptions.
  • Maintained cleanliness in the work area to meet operational standards.

Education

High School Diploma -

Farmington High School
Farmington, MI

Skills

  • Customer Service
  • CRM Systems
  • Salesforce
  • Data and Order entry
  • HIPAA Compliance
  • Microsoft Office
  • Call center operations
  • Email Support
  • Typing
  • Multitasking

Additional Experience

  • Amazon Flex Delivery Driver
  • Assistant Teacher – KinderCare
  • Customer Service Representative – YMCA

Timeline

Customer Service Representative

Cognizant
10.2024 - Current

Customer Service/Provider Service Representative

Everise
08.2019 - 10.2024

Sortation Associate

Amazon
09.2017 - 11.2020

High School Diploma -

Farmington High School
Sophia Williams