Sophia Wirth
Springfield
Summary
Dedicated and results-driven professional with a strong background in guest services and administrative support. Skilled in scheduling, organizing, and critical thinking. Prepared to take initiative, make level-headed judgment calls and operate in a fast-paced environment. Proficient in primary applications of Microsoft Office such as Outlook, Teams, Excel, Powerpoint, Word and Copilot.
Overview
7
7
years of professional experience
Work History
Member Service Associate
AAA Oregon
Eugene, OR
04.2025 - Current
- Assisting in sales, communications, and financial services.
- Protecting member confidentiality through secure transactions and documentation.
- Supporting agents with administrative and travel arrangements for members.
- Collaborating with team to achieve goals and meet deadlines.
Guest Information Specialist
OdySea Aquarium
Scottsdale, AZ
12.2020 - 01.2025
- Efficiently streamlined daily operations through anticipating guest needs and resolving conflict.
- Collaborated with internal teams to fulfill special requests and create positive experiences.
- Promoted to administrative assistant to Supervisors, Managers and Director of Guest Relations, handled office correspondence and events and experiences follow-up.
Attraction Hostess
The Walt Disney Company
Orlando, FL
01.2023 - 07.2023
- Ensured Guest safety through proactive engagement with surroundings and composure.
- Learned safety guidelines in Spanish and ASL to better serve Guests.
- Became a resource for Guests’ resort-wide inquiries and concerns with an understanding of park operations.
Retail Specialist & Department Lead
REI Co-op
Chandler, AZ
03.2022 - 12.2022
- Promoted to lead of the online orders department after 5 months of employment.
- Led and trained a team of 5+ through communication, education, and processing inventory reports.
- Delegated tasks and mentored team performance, ensuring accurate order fulfillment.
Custodial Busser
The Walt Disney Company
Anaheim, CA
01.2019 - 08.2019
- Upheld show standards and prioritized safety within Guest dining areas through proactive sanitation.
- Coordinated responsibilities with team during peak crowd time.
- Continually strove to provide exceptional service, anticipating and addressing Guests' needs.
Education
Bachelor of Arts - Theatre Arts Studies
Brigham Young University
Provo, UT12-2020
Associate of Arts - Communications & Theatre
Mesa Community College
Mesa05-2017
Skills
- Teamwork and collaboration
- Problem-solving
- Analytical skills
- Interpersonal Communication
- Effective Business Communication
- Problem resolution
- Computer skills
- Professionalism
Accomplishments
Vice President of Education for Toastmasters Internation AAA Oregon Club
Timeline
Member Service Associate
AAA Oregon
04.2025 - Current
Attraction Hostess
The Walt Disney Company
01.2023 - 07.2023
Retail Specialist & Department Lead
REI Co-op
03.2022 - 12.2022
Guest Information Specialist
OdySea Aquarium
12.2020 - 01.2025
Custodial Busser
The Walt Disney Company
01.2019 - 08.2019
Bachelor of Arts - Theatre Arts Studies
Brigham Young University
Associate of Arts - Communications & Theatre
Mesa Community College