Sophia Young
Tavern in the Square
Framingham,Massachusetts
2
years of professional experience
Dedicated professional with strong customer service skills and a proven ability to create engaging environments. Experienced in effectively resolving guest concerns and maintaining high standards of cleanliness and organization.
Work History
Babysitter
2 Years 3 Months- Supervised children's activities to ensure safety and engagement.
- Developed and implemented educational games that promoted learning and creativity.
- Communicated effectively with parents regarding child development and daily activities.
- Maintained a clean, organized environment conducive to children's well-being.
Restaurant Hostess
1 Year 3 Months- Greeted and seated guests to ensure positive first impressions.
- Managed reservations and waitlists effectively to optimize seating capacity.
- Coordinated with servers and kitchen staff to enhance service flow and guest satisfaction.
- Maintained cleanliness and organization of front-of-house areas for welcoming atmosphere.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Restaurant Hostess
11 Months- Provided menu information and answered guest inquiries to assist dining decisions.
- Assisted in training new host staff on policies and customer service standards.
- Handled guest complaints professionally, ensuring timely resolution to maintain satisfaction.
- Monitored dining room activity to efficiently manage seating arrangements during peak hours.
Education
- General Business
High School Diploma
Skills
Customer service
Greeting guests
Guest relations
Patience and empathy
Problem-solving
Time management
Strong work ethic
Cash handling
Accomplishments
National Honors Society in High School Grades 11-12
Spanish National Honors Society in High School Grades 10-12
Timeline
Restaurant Hostess
Oak Barrel Tavern
07.2025 - 06.2026Read More
Restaurant Hostess
Tavern in the Square
05.2025 - 08.2026Read More
Babysitter
07.2024 - CurrentRead More
Virginia Tech
from General Business
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Arlington Catholic
High School Diploma
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