Sophia Joyce Morales
Buena Park,CA
Summary
Compassionate Medical Support Assistant known for high productivity and efficient task completion. Specialize in patient scheduling, medical record management, and healthcare billing. Excel in communication, time management, and teamwork to support both patients and medical staff effectively.
Overview
3
3
years of professional experience
Work History
Medical Support Assistant
Tibor Rubin Medical Center
Long Beach, CA
01.2024 - Current
- Scheduling, canceling, re-scheduling patient's appointment and/or consults
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Updated attendance records with missing entries
- Supervised electronic waitlist and patient lobby areas.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Performed clerical tasks such as answering phones, filing records, scheduling tests and preparing charts.
- Greeted patients and visitors, verified patient information and scheduled appointments.
- Updated patient demographic information in the EHR system upon verification of accuracy.
- Ensured that all required documents are completed accurately prior to submitting them to appropriate departments.
- Responded promptly to inquiries from patients or other healthcare providers regarding services offered at the facility.
- Provide problem-solving skills to deescalate patient satisfaction
Pediatric Medical Assistant
Global Consulting International Gci
San Diego, CA
09.2022 - 01.2024
- Performed patient histories, vital signs, and medical screenings.
- Administered vaccines, injections, and other treatments as directed by physicians.
- Assisted with scheduling appointments for patients and follow-up visits.
- Provided patient education regarding health maintenance topics.
- Conducted routine office administrative tasks such as filing paperwork or completing forms on behalf of patients.
- Provided emotional support and reassurance to young patients and their families.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Between patients restocking supplies when needed.
- Conducted patient intake interviews to gather medical history and current health concerns.
- Operated and maintained medical equipment.
- Administered vaccinations and recorded patient reactions.
- Educated parents and guardians on children's health, nutrition, and wellness.
- Provided assistance to physicians during exams or treatments as required.
- Ensured examination rooms were clean, stocked, and properly set up.
Medical/Surgical Assistant
Pearlmax Oral Surgery
San Diego, CA
09.2021 - 07.2022
- Assisted in prepping operating room for surgery by sterilizing instruments and setting up equipment.
- Maintained sterile environment in the operating room during surgical procedures.
- Provided assistance to surgeons, circulating nurses, and anesthesiologists with patient positioning, draping, and preparation of operative sites.
- Gathered and passed instruments to surgeon during operation.
- Kept accurate records of all supplies used during surgeries.
- Monitored patient vital signs and reported changes to the medical team as necessary.
- Organized instrument trays for specific types of surgeries.
- Observed patient's condition throughout procedure and reported any unusual findings or symptoms to the medical staff immediately.
- Provided emotional support to family members before, during, and after surgery.
- Cleansed surgical instruments following use in order to ensure safe storage.
- Sanitized and maintained surgical instruments and equipment to minimize infection risks.
- Controlled bleeding during surgical procedures by clamping and ligating blood vessels.
Education
Graduate Certificate - Medical Assistant
Concorde Career College
Cypress, CA08-2021
Skills
- Appointment Scheduling
- Microsoft Office Suite proficiency
- Detail Oriented
- Patient Scheduling
- Patient Care Coordination
- Medical office administration
- Patient Communication
- Insurance Verification
- Patient Flow Management
- Check-in coordination
- HIPAA Compliance
- Certified in Basic Life Support (BLS)
- Conflict resolution abilities
- Electronic Health Records Management
Timeline
Medical Support Assistant
Tibor Rubin Medical Center
01.2024 - Current
Pediatric Medical Assistant
Global Consulting International Gci
09.2022 - 01.2024
Medical/Surgical Assistant
Pearlmax Oral Surgery
09.2021 - 07.2022
Graduate Certificate - Medical Assistant
Concorde Career College
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