Summary
Overview
Work History
Education
Skills
Languages
Interests
Work Availability
Websites
Timeline
SalesManager
Sofia belen Allena

Sofia belen Allena

Sales executive and Customer Service
Miami,FL

Summary

Dynamic Sales Manager with a proven track record at Stemtox, excelling in sales strategy development and team leadership. Enhanced client satisfaction through strong interpersonal skills and effective coaching, driving revenue growth. Recognized for building lasting relationships and negotiating favorable contracts, consistently achieving objectives in competitive markets.

Overview

5
5
years of professional experience

Work History

Sales Manager

Stemtox
01.2025 - 09.2025
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Attended industry events and conventions to expain sales opportunities.

Tour Executive

Interviajes
12.2023 - 01.2025
  • Developed strong partnerships with hotels and transportation providers, ensuring comfortable accommodations and reliable transport for clients.
  • Provided exceptional customer service throughout the entire tour process, from initial inquiry to post-tour followup.
  • Monitored competitor offerings closely, adjusting strategies accordingly to maintain a competitive edge in the market.
  • Implemented a seamless online booking system, increasing overall efficiency and ease of use for clients.
  • Trained junior Tour Executives on best practices for successful tour management and customer service delivery.
  • Identified opportunities for upselling additional services to clients during the course of their trip, resulting in increased revenue.
  • Enhanced customer satisfaction by providing personalized and efficient tour experiences.
  • Collaborated with marketing team to design promotional materials that attracted new clientele.
  • Led engaging and informative tours, consistently receiving positive feedback from participants.
  • Built personal relationships with guests to promote positive experiences.
  • Guided groups of up to [Number] people on scheduled tours.
  • Researched information on [Place] to provide accurate, detailed tours.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.

Flight Attendant

Delta
04.2022 - 12.2023
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.

Sales Associate

Mazal Group
01.2021 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Education

High School Diploma -

MADRE CABRINI
ROSARIO, SANTA FE ARGENTINA
01-2008

Coordination And Communication of Tourism - Tourism And Hospitality Management

ARICANA
ROSARIO ,Santa Fe Argentina
03-2018

Skills

  • Strong interpersonal skills

  • Sales coaching expertise

  • Team leadership

  • Objectives and outcomes assessment

  • Verbal and written communication

  • Product knowledge

  • Sales strategy development

  • Strategic planning

  • Positive and upbeat

Languages

Spanish
Native or Bilingual
English
Professional Working
Portuguese
Professional Working

Interests

  • Dancing
  • Mindfulness Practices
  • Swimming
  • Passionate about balancing physical health with mental and emotional wellness

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Websites

Timeline

Sales Manager

Stemtox
01.2025 - 09.2025

Tour Executive

Interviajes
12.2023 - 01.2025

Flight Attendant

Delta
04.2022 - 12.2023

Sales Associate

Mazal Group
01.2021 - 05.2022

High School Diploma -

MADRE CABRINI

Coordination And Communication of Tourism - Tourism And Hospitality Management

ARICANA

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