Sophie-Anne Jennings
Jacksonville,FL
Summary
Friendly bartender with exceptional sales and communication skills. Maintains a clean and low stress work environment, staying stocked and organized at all times. A true team player with a helpful mindset and willingness to be of aid when needed. I consider myself to be a true extrovert and someone who does well in high-stress scenarios.
Overview
8
8
years of professional experience
Work History
Bartender
Hoptinger Bier Garden & Sausage House
02.2024 - Current
- Enhanced sales performance through strategic upselling techniques and comprehensive knowledge of menu items, specials, and promotions.
- Ensured cleanliness and organization of dining area to enhance guest satisfaction.
- Ensured customer satisfaction by implementing effective service strategies.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Provided exceptional customer service, fostering repeat business through personalized interactions.
- Crafted and served a diverse range of craft cocktails and specialty beers.
Bartender/Server
Autobahn Indoor Speedway
05.2022 - 03.2024
- Collaborated with kitchen staff to ensure timely and accurate food delivery during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and maintaining restaurant reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Mix and serve beverages according to standard recipes and customer preferences.
Delivery Driver
Panera Bread
07.2020 - 01.2021
- Improved customer satisfaction by creating timely and efficient delivery routes to ensure speedy deliveries.
- Assisting in house employees with their duties while no deliveries were taking place
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Delivered packages to customer doorsteps and business offices.
Hostess
Hurricanes Grill And Wings
05.2018 - 01.2019
- Implemented table rotation system for ideal server workload distribution, resulting in optimal service.
- Maintained a clean and welcoming atmosphere by addressing spills and resetting tables after guests left.
- Enhanced customer experience by promptly welcoming and seating guests upon arrival.
- Assisted servers with food delivery during peak hours to maintain timely service for all guests.
- Professionally handled and resolved guest complaints and stressful phone calls.
Education
GED -
Bartram Trail High School
Saint Johns, FL05.2019
Skills
- Food Service
- Beverage Preparation
- Food Running
- Payment Processing
- Menu Memorization
- Customer Service Expertise
- Fluency in French and Enligsh
- Changing Beer Kegs
Languages
French
Native or Bilingual
Timeline
Bartender
Hoptinger Bier Garden & Sausage House
02.2024 - Current
Bartender/Server
Autobahn Indoor Speedway
05.2022 - 03.2024
Delivery Driver
Panera Bread
07.2020 - 01.2021
Hostess
Hurricanes Grill And Wings
05.2018 - 01.2019
GED -
Bartram Trail High School