Sophie Bishop
Jeffersonville,IN
Summary
Hello, my name is Sophie Bishop. I am a customer service representative with a strong work ethic. I have four years of experience in the environment of customer service. I go the extra mile to assure customers that they feel appreciated and satisfied. I am optimistic and an open communicator. I feel most productive and inspired when working in a team-oriented environment. I center my efforts on building positive customer relationships, exceeding performance standards, and demonstrating integrity with colleagues and supervisors.
Overview
3
3
years of professional experience
Work History
Associate
Home Depot
Clarksville, IN
08.2020 - Current
- Performed estimates and quotes for clients regarding painting projects.
- Responded promptly to customer inquiries about project status and any related concerns.
- Followed safety protocols while working with hazardous materials such as solvents, thinners, strippers .
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Ensured safety protocols were followed at all times while operating machinery.
Education
High School Diploma -
Willow Creek Academy
Jeffersonville, IN06-2020
Skills
- Workplace Safety
- Complex Problem-Solving
- Attention to Detail
- New Hire Training
- Paint Mixing
- Cash Register Operation
- Order Fulfillment
- Sales Techniques
- Computer Skills
- Customer Service
- Courteous and Professional
- Work Planning and Prioritization
Languages
English
Native/ Bilingual
Accomplishments
- Employee and cashier of the Month: Driving sales and customer service.
- Improving customer experience : Attending to all customers individually and resolving complex customer issues.
- Exceeded Sales Quota : Recommending products to complete a project and assisting all customers within a department to ensure they had everything they needed.
Affiliations
• ACTIVITIES
• Taekwondo • Graphic Design • Travel • Piano
• Social Causes • Foreign languages • Painting • Baking
• HONORS
• Promotion to leadership at Home Depot 2020 : I was promoted to Head Cashier for quick and effective customer service
-
• Outstanding Employee Performance Award 2023 : Recognized for exceeding sales and maintaining positive customer service
-
• Sportsmanship Award 2017 : For maintaining sportsmanship and integrity during sparring and testing during taekwondo events.
-
• Sparring achievement 2018 : I was rewarded with a certificate for excellent sparring techniques while also prioritizing the safety of others.
-
• Cashier of the month Home Depot 2021 : I received a badge and reward for fast transactions and positive surveys.
-
• Homer Awards : Homer awards are awards for recognition of hard work, being a team player and providing excellent customer service at Home Depot
Internships and Volunteer Experiences
- Coached youth sports
- Orangization : Choong Sung Taekwondo
Clarksville IN 2016 - 2019
I volunteered to assist in instructing and helping youth to become more confident and safe while practicing taekwondo by teaching classes and keeping track of progress.
-
•Voluntary cleaning services.
•Organization : Choong Sung Taekwondo
Clarksville IN 2016 - 2019
On Saturdays and Sundays after classes were finished for the week, I would clean the interior and exterior of the dojang, including the mats, walls, floors, bathrooms, and meeting areas.
References
- DEE BELTY. Home Depot Assistant Store Manager.
- (502) 851-8809
- AMBER PHILIPS. Home Depot Store Manager.
- (812) 282-0470
- WILLIAM CLARKE. Home Depot Merchandizing Manager
- (812) 282-0470
Timeline
Associate
Home Depot
08.2020 - Current
High School Diploma -
Willow Creek Academy
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