Experience in team leadership with a background in student support and high pressure conflict resolution. Skilled in active listening, confidentiality, and de-escalation.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
The University of New Hampshire
Durham, New Hampshire
05.2026 - Current
Greeted students and visitors, answered incoming calls and questions
De-escalated high stress situations through active listening and reassurance
Validated student and parental concerns while following confidentiality laws
Organized information and relayed client conflict to the correct parties
Shift Lead
Moos Place Homemade Ice Cream
Derry, New Hampshire
05.2022 - 06.2026
Supervised teams of staff in a high paced environment
Resolved customer concerns with friendly service
Resolved conflicts among staff through open communication
Communicated shop needs and friendly feedback to staff
Trained new employees
Concessions Worker
Derry Parks and Recreation
Derry, NH
06.2021 - 09.2023
Served guests and oversaw check ins at the concession stand