Summary
Overview
Work History
Education
Skills
Timeline
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Sophie Deutsch

Lee,NH

Summary

Experience in team leadership with a background in student support and high pressure conflict resolution. Skilled in active listening, confidentiality, and de-escalation.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

The University of New Hampshire
Durham, New Hampshire
05.2026 - Current
  • Greeted students and visitors, answered incoming calls and questions
  • De-escalated high stress situations through active listening and reassurance
  • Validated student and parental concerns while following confidentiality laws
  • Organized information and relayed client conflict to the correct parties

Shift Lead

Moos Place Homemade Ice Cream
Derry, New Hampshire
05.2022 - 06.2026
  • Supervised teams of staff in a high paced environment
  • Resolved customer concerns with friendly service
  • Resolved conflicts among staff through open communication
  • Communicated shop needs and friendly feedback to staff
  • Trained new employees

Concessions Worker

Derry Parks and Recreation
Derry, NH
06.2021 - 09.2023
  • Served guests and oversaw check ins at the concession stand
  • Monitored inventory and safety forms
  • Followed sanitation and food rules

Education

Bachelor of Science - Psychology

University of New Hampshire
NH
10-2026

Skills

  • Active listening
  • Conflict resolution
  • Confidentiality compliance
  • Crisis de-escalation
  • Case documentation
  • Student support
  • Team leadership
  • Researching skills
  • Oral and written communication

Timeline

Front Desk Receptionist

The University of New Hampshire
05.2026 - Current

Shift Lead

Moos Place Homemade Ice Cream
05.2022 - 06.2026

Concessions Worker

Derry Parks and Recreation
06.2021 - 09.2023

Bachelor of Science - Psychology

University of New Hampshire
Sophie Deutsch