Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sophie Dowling

Scottsdale,AZ

Summary

Results-driven business leader with proven track record in strategic planning, operational efficiency, and driving growth. Strong focus on team collaboration, adapting to changing needs, and delivering measurable results. Expertise in financial oversight, project management, and talent development. Known for exceptional communication skills and ability to inspire and motivate teams to exceed goals.

Overview

4
4
years of professional experience

Work History

VP of Servicing & Collections

Capital Fund I, LLC
02.2022 - Current
  • Developed and executed strategic initiatives to drive business growth resulting in higher revenue, market share expansion, and sustainable success for the company
  • Evolved and restructured departments for increased efficiency, optimizing resource allocation and improvement cross-departmentally
  • Managed a 900MM loan portfolio, overseeing performance metrics and implementing strategies to enhance overall portfolio health, with a focus on improving and mitigating non-performing assets
  • Built out processes and the department from inception, including the implementation of comprehensive procedures for default and foreclosure accounts.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.

Loan Servicing Manager

Capital Fund I, LLC
11.2021 - 02.2022
  • Improved loan servicing efficiency by implementing streamlined sub-departments for mortgage insurance, payoffs, extensions, lien releases, client services, and collections which reduced the percent of missed payments by 38.5%
  • Led and developed a team of 13 servicing professionals, providing training and performance management to improve team productivity and drive successful resolution to complex loan servicing issues
  • Successfully migrated a loan portfolio of 2,800 accounts into a new loan servicing software, enhancing system efficiency and accuracy in loan management.
  • Developed comprehensive training materials for new hires, resulting in faster onboarding and increased productivity.
  • Balanced multiple projects simultaneously while maintaining exceptional attention to detail in all aspects of coordination efforts.

Loan Extension Specialist

Capital Fund I, LLC
07.2021 - 11.2021
  • Manage the extension of all matured loans, ensuring timely and accurate processing.
  • Obtain and verify all necessary documents, including lease agreements, current property photos, tax payments, and insurance compliance.
  • Work closely with the underwriting team to ensure all properties are in good condition and compliant with company regulations.
  • Ensure all payments are made on time, minimizing risk and maintaining positive relationships with borrowers.
  • Review and analyze documentation to assess the condition of collateral and identify any potential risks.
  • Maintain clear communication with borrowers, underwriting, and other internal teams to facilitate a smooth loan extension process.
  • Stay up-to-date on relevant regulations and company policies to ensure compliance throughout the loan extension process.

Client Services

Freedom Financial Network
10.2020 - 07.2021
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations
  • Educated clients on account services and resolved inquiries related to statement information and account balances.
  • Exceeded performance targets consistently, contributing to the success of the Client Services department.
  • Oversaw account transitions during mergers or acquisitions, ensuring seamless integration into existing systems without disruption to client services.
  • Managed caseloads efficiently, ensuring timely documentation and delivery of client services.

Education

BBA - Finance

Arizona State University
05.2026

Skills

  • Bilingual in Spanish
  • Operations Management
  • Banking and Finance
  • Executive Leadership
  • Accounting
  • Revenue Generation
  • Leadership Training
  • New Department Development
  • Relationship Building and Management
  • CRM Software Proficiency
  • Account Management and Auditing
  • QuickBooks Knowledge

Languages

Spanish
Native or Bilingual

Timeline

VP of Servicing & Collections

Capital Fund I, LLC
02.2022 - Current

Loan Servicing Manager

Capital Fund I, LLC
11.2021 - 02.2022

Loan Extension Specialist

Capital Fund I, LLC
07.2021 - 11.2021

Client Services

Freedom Financial Network
10.2020 - 07.2021

BBA - Finance

Arizona State University

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Sophie Dowling