SOPHIE FEAHN
Florence,AZ
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Project-Based Travel Correctional Officer / Quick Reaction Force (QRF)
GardaWorld Federal Contract
06.2025 - Current
- As part of a rapid-response operational team, we deploy on short notice to facilities experiencing staffing shortages or operational disruptions, supporting institutions responsible for populations ranging from several hundred to over one thousand individuals. I take initiative in stabilizing operations quickly by integrating into unfamiliar environments, learning site-specific procedures rapidly, and executing under pressure.
- Coordinate with site leadership and external partners, draft operational notes and reports, and support training and readiness efforts. I help align staffing, schedules, and operational priorities during high-stress periods to reduce strain on permanent teams and maintain compliance, safety, and continuity.
Case Manager / Program Operations
CoreCivic/GEO Group
01.2023 - 07.2025
- Managed a sustained high-volume caseload of approximately 160 to 300 individuals at a time within secure, regulated correctional environments, supporting hundreds of individuals navigating complex legal, behavioral, and reintegration processes. This role required continuous initiative, rapid prioritization, and independent execution across competing demands.
- Built and maintained structured case workflows, drafted documentation and formal reports under strict deadlines, and reconciled information across legal teams, institutional leadership, and external stakeholders. I routinely gathered, synthesized, and presented large volumes of information in clear, defensible formats to support operational, contractual, and legal decision-making. I aligned the work of custody staff, program staff, and legal representatives to ensure continuity of services and compliance with regulatory and contractual standards.
- Managing a caseload of this size required disciplined organization, fast problem solving, and the ability to adapt operational plans in real time. I emphasized equitable service delivery, cultural sensitivity, and individualized planning while maintaining documentation integrity, audit readiness, and data accuracy.
Project-Based Travel Correctional Officer
CoreCivic
06.2022 - 01.2023
- Supported emergency and short-term operational needs across multiple facilities, assisting with time-sensitive investigations, documentation, and coordination.
- This role strengthened my ability to operate independently, gather information quickly, and execute logistics under evolving conditions while maintaining compliance and professionalism.
Events Management Coordinator
Mount Mercy University
07.2018 - 06.2022
- Coordinate the planning and execution of university-wide events and convenings serving approximately 100 to 300 participants per event and supported dozens of events annually, contributing to the engagement of several thousand participants over time. I took initiative in building timelines, run-of-show plans, and logistical documents from scratch, often with limited lead time and evolving requirements. I coordinated room logistics, vendors, technology needs, accessibility considerations, and on-site staffing while working closely with academic departments, facilities teams, and external partners.
- Coordinate routinely drafted operational documents, schedules, and instructions quickly to align multiple teams and volunteers around shared execution plans. I conducted rapid research on venues, equipment, and service options, synthesized requirements, and presented recommendations in organized formats to support leadership decision-making. During live events, I served as an on-site operations lead, monitoring logistics in real time, troubleshooting issues as they arose, and maintaining safety, accessibility, and participant experience under pressure.
Direct Support Professional / Youth Service Worker / Security Officer
- Earlier roles as a Direct Support Professional, Youth Service Worker, and Security Officer strengthened my foundation in participant-centered service delivery, interdisciplinary coordination, safety, and documentation.
- Across these roles, I consistently took initiative, built structure where none existed, and supported vulnerable populations in high-accountability environments.
Education
Bachelor of Science - Criminal Justice
Mount Mercy University
Cedar Rapids, Iowa06.2022
Skills
Cross-functional coordination across multiple teams and departments
Alignment of competing priorities to ensure operational continuity
Collaboration with operations, finance-adjacent, and billing-adjacent functions
Accuracy and compliance management within regulated environments
Workflow planning and tracking using digital systems and tools
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Structured documentation and records management
Reporting, data integrity, and quality control
Process consistency and continuity across initiatives
Clear, effective communication with internal teams and external partners
Engagement and collaboration with diverse populations and stakeholders
Languages
French
Professional Working
Timeline
Project-Based Travel Correctional Officer / Quick Reaction Force (QRF)
GardaWorld Federal Contract
06.2025 - Current
Case Manager / Program Operations
CoreCivic/GEO Group
01.2023 - 07.2025
Project-Based Travel Correctional Officer
CoreCivic
06.2022 - 01.2023
Events Management Coordinator
Mount Mercy University
07.2018 - 06.2022
Direct Support Professional / Youth Service Worker / Security Officer
Bachelor of Science - Criminal Justice
Mount Mercy University
Certification
PMP certification- expected completion 2/2026
Volunteer Experience
- Volunteer Event Assistant, CEDAR RAPIDS PUBLIC LIBRARY, Cedar Rapids, IA, 8, Contributed to various library events and activities., Promoted literacy and love for reading by reading to children.
- Volunteer Childcare Provider, FAITH BIBLE CHURCH, Cedar Rapids, IA, 5 hours weekly, Provided consistent weekly childcare for children aged 1-13 years, ensuring their safety and engagement.
Additionalskillsandachievements
- Developed a fully functional website from scratch, showcasing proficiency in HTML and CSS.
- Proficient in English and French.
Career Overview
Operations and program coordination professional with nearly a decade of cumulative experience building structure, executing logistics, and stabilizing high-demand environments across education, nonprofit-adjacent, and correctional systems. My career has centered on taking initiative, building processes quickly from limited or ambiguous information, and translating goals into executable operational plans. I am known for drafting timelines, run-of-show documents, instructions, and reports under tight deadlines, conducting rapid research, synthesizing information from multiple stakeholders, and presenting it in clear, organized, and visually accessible formats for leadership and cross-functional teams. Across roles, I have aligned the work of multiple people and departments, reconciled competing priorities, and coordinated with operations, legal, and billing-adjacent functions to maintain accuracy, compliance, and continuity. I bring a calm, solutions-oriented approach to fast-paced, high-visibility environments and have built a reputation for independent problem solving, disciplined execution, and people-centered operations.