Sophie Griffin
Abingdon,MD
Summary
Capable Patient Care Coordinator with proven experience in managing patient care processes and enhancing patient satisfaction. Skilled in facilitating communication between patients and healthcare providers, and maintaining medical records. Strong multitasking abilities, coupled with a compassionate approach to patient interactions.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Drayer Physical Therapy
10.2023 - Current
- Managed a caseload of 35+ patients a day, coordinating all aspects of their care including scheduling appointments, ensuring timely follow-ups, and obtaining authorizations.
- Verified patient insurance eligibility and entered patient information into electronic charting system.
- Communicated benefits and other insurance information to patients.
- Developed and maintained relationships with patients and their families.
Delivery Associate
Amazon
06.2021 - 10.2023
- Effectively and professionally handled customer grievances and requests, ensuring customer satisfaction and service quality.
- Engaged in team-oriented goal setting, collaborating with team members to achieve organizational objectives.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
Front Desk & Warehouse Associate
Harford Cleaners
02.2017 - 06.2021
- Completed data entry and filing to keep records updated.
- Managed calendar schedule, ensuring order deadlines were met on time.
- Trained new employees as required on the computer system.
Skills
- Medical Office Administration
- Appointment Scheduling
- Medical Data Collection
- Insurance Verification
- Multitasking ability
- Patient Relations
- Telephone Etiquette
Timeline
Patient Care Coordinator
Drayer Physical Therapy
10.2023 - Current
Delivery Associate
Amazon
06.2021 - 10.2023
Front Desk & Warehouse Associate
Harford Cleaners
02.2017 - 06.2021
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