Jennifer Lorjuste
Blackwood
Summary
Medical professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Skilled in Microsoft Office, multitasking, and managing confidential information with accuracy and discretion. Reliable and focused on delivering high-quality patient care. Seeking a medical office position where experience and dedication can contribute to efficient patient-centered operations.
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator
Optum
Runnemede, NJ
07.2025 - 02.2026
- Scheduled and coordinated patient appointments while maintaining accurate electronic records in a fast-paced healthcare setting.
- Managed medication refill requests and routed documentation to providers according to established protocols.
- Answered high-volume inbound calls and delivered professional patient and client support.
- Processed incoming and outgoing faxes, ensuring timely distribution and proper documentation.
- Handled incoming and outgoing mail, including scanning, filing, and distribution.
- Performed administrative duties such as faxing, copying, and data entry.
- Collaborated with providers and staff to support daily clinic operations while maintaining patient confidentiality.
Patient Service Representative
Jefferson Heart Institute
Philadelphia, PA
04.2024 - 07.2025
- Managed high-call volume for the Cardiology department using a multi-line phone system.
- Completed patient registration, including demographic and insurance verification.
- Provided administrative support through outbound patient calls, faxing documentation, and handling outgoing mail.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Trained new staff on registration procedures, software systems, and customer service protocols.
Support Specialist
ESS Education
Cherry Hill, NJ
10.2022 - 03.2024
- Supported substitute teachers in a high-volume call center environment.
- Assisted with assignment acceptance and cancellations, payroll inquiries, and general account concerns.
- Responded to phone calls, emails, and voicemails while navigating multiple computer applications.
- Contributed to a collaborative, team-oriented work environment.
Administrative Support
Asiedu & Associates
Philadelphia, PA
12.2021 - 06.2022
- Answered and directed incoming calls during peak tax season.
- Organized and maintained client contact lists and scheduled appointments.
- Composed emails, correspondence, and internal memos.
- Developed and maintained filing systems and updated office policies and procedures.
- Ordered office supplies and provided general administrative support to visitors.
Patient Financial Counselor
Hahnemann University Hospital
Philadelphia, PA
02.2014 - 04.2016
- Coordinated with admissions, insurance companies, case managers, physicians, and patients on inpatient and surgical accounts.
- Initiated prior authorizations with insurance carriers.
- Managed 150+ patient accounts weekly with timely documentation and follow-up.
- Provided financial counseling to patients prior to surgery.
- Responded to inquiries via phone, email, and fax regarding patient accounts.
Patient Registrar
Jefferson University Physicians
Philadelphia, PA
10.2011 - 01.2014
- Registered patients and processed daily encounters for office visits.
- Collected and entered demographic and billing information into electronic systems.
- Verified insurance information and processed referrals and outpatient authorizations.
- Collected co-payments and handled patient insurance inquiries.
- Supported front desk and checkout operations to ensure quality patient-centered care.
Education
Associate of Science -
Rowan College at Burlington County
Mt. Laurel, NJ05.2019
Skills
- Customer service
- Patient scheduling
- Call center operations
- Medical office administration
- HIPAA compliance
- Data entry
- Records management
- Insurance verification
- Prior authorizations
- Microsoft Office
- Multiline phone systems
- Faxing and documentation
- Confidential information handling
- Staff training
Languages
Creole
Timeline
Patient Care Coordinator
Optum
07.2025 - 02.2026
Patient Service Representative
Jefferson Heart Institute
04.2024 - 07.2025
Support Specialist
ESS Education
10.2022 - 03.2024
Administrative Support
Asiedu & Associates
12.2021 - 06.2022
Patient Financial Counselor
Hahnemann University Hospital
02.2014 - 04.2016
Patient Registrar
Jefferson University Physicians
10.2011 - 01.2014
Associate of Science -
Rowan College at Burlington County