Sophie Hebert
Bailey hill
Hancock,MI
3
years of professional experience
Results-oriented team leader with expertise in customer service and staff training. Skilled in time management and multitasking to enhance operational efficiency. Committed to delivering exceptional service and fostering teamwork. Seeking entry-level opportunities to apply organizational skills and contribute to company growth.
Work History
Dunkin Donuts
2 Years 9 Months- Supervised daily operations, ensuring compliance with company policies to maintain service quality.
- Supervised and led employees to maintain productivity and customer service levels.
- Trained new team members on procedures and customer service standards.
- Resolved customer complaints by providing effective solutions.
- Managed inventory levels and organized stock to streamline workflow and enhance operational efficiency.
- Managed emergency situations calmly with composure and in accordance with company guidelines.
- Processed credit card payments and accurately handled cash transactions, ensuring financial accuracy.
Education
High School Diploma
Skills
Customer service
Team leadership
Staff training
Inventory management
Cash handling
Time management
Multitasking
Organizational skills
Critical thinking
Active listening
Timeline
Dunkin Donuts
Bailey hill
11.2023 - 08.2026Read More
Houghton High
High School Diploma
Read More