Summary
Overview
Work History
Education
Skills
Timeline
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Sophie Helz

East Lansing

Summary

Restaurant manager with proven success in high-volume environments. Skilled in leading diverse teams to improve operational efficiency and customer satisfaction. Experienced in managing all aspects of restaurant operations, from back-office functions to front-of-house service. Focused on creating a positive workplace culture that enhances employee morale and productivity.

Overview

3
3
years of professional experience

Work History

Reno's Sports Bar
East Lansing
12.2023 - Current
  • Coordinating and supervising all opening, mid-day, and closing operations throughout the establishment by allocating tasks to ensure optimal efficiency.
  • Overseeing a staff of over 50 people.
  • Communicating with customers daily, soliciting feedback, raising the restaurant's overall rating by 1.7 stars.
  • Cataloging cash and credit card transactions accurately to maintain precise records with multiple POS systems.
  • Monitored labor costs by adjusting staffing levels and employing cross-training strategies.
  • Resolving problem situations and de-escalating customer concerns promptly and effectively to maintain customer loyalty and satisfaction of all parties involved.
  • Coordinating and serviced large-scale private events to maximize profits and deliver memorable experiences.
  • Upholding facility compliance with health codes, sanitation requirements, and license regulations to avoid fines.

Bar (Assistant) Management

Renos East Sports Bar
East Lansing
12.2022 - 05.2023
  • Analyzing, recording, and purchasing weekly inventory through Excel for seamless operations.
  • Shadowing experienced professionals to gain insight into various organizational roles and responsibilities.
  • Reviewing documents for accuracy and consistency before distribution or publication.
  • Led serving staff and conducted pre-shift meetings to update specialized standards.
  • Training new servers and bartenders to uphold restaurant standards.
  • Collaborating with team members and increasing overall employment retention.
  • Utilizing expertise in sanitation and food safety practices in compliance with industry regulations.
  • Pioneering departmental initiatives aimed at improving overall teaching quality through fair, consistent grading practices.

Server/Bartender Internship

Jessie Stipcak Restaurant
East Lansing
03.2022 - 12.2022
  • Adhered to state liquor regulations to serve alcohol safely.
  • Demonstrated hospitality and customer service while greeting tables.
  • Food running and awareness of ticket times.
  • Completing standard bar and restaurant maintenance to keep systems running smoothly.

Education

Bachelor of Arts - Hospitality Business: Business

Michigan State University
East Lansing, MI
12.2023

Skills

  • Customer service
  • Inventory control
  • Team leadership
  • Interpersonal communication
  • Problem solving
  • Commercial awareness
  • Supervision
  • Sales strategy
  • Multi-tasking

Timeline

Reno's Sports Bar
12.2023 - Current

Bar (Assistant) Management

Renos East Sports Bar
12.2022 - 05.2023

Server/Bartender Internship

Jessie Stipcak Restaurant
03.2022 - 12.2022

Bachelor of Arts - Hospitality Business: Business

Michigan State University

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