Sophie Hernandez
Dalton,GA
Summary
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work History
Restaurant Hostess
Las Palmas Mexican Restaurants
Dalton, GA
03.2023 - 04.2024
- Greeted and seated guests in a welcoming manner.
- Monitored server availability and table turnover to promptly seat guests, improving overall dining experience.
- Coordinated reservation system to enhance table turnover and guest flow.
- Monitored dining area for guest comfort and satisfaction.
- Provided menus and informed guests of daily specials.
- Addressed customer complaints professionally, ensuring guest satisfaction and maintaining positive relationships.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
Education
Phoenix Highschool
Dalton, GASkills
- Reservation management
- Customer service
- Conflict resolution
- Menu knowledge
- Time management
- Attention to detail
- Active listening
- Positive demeanor
- Conflict de-escalation
- Personal presentation
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Restaurant Hostess
Las Palmas Mexican Restaurants
03.2023 - 04.2024
Phoenix Highschool