Sophie Hopson

• Started as an associate, and was promoted to an MIT. Completed inventory and restock control. Assisted in visual merchandising and display coordination.

Coordinated host operations ensuring smooth accommodation for incoming patrons.

Managed significant cash transactions and conducted daily opening and closing operations. Worked to tailor specific product recommendations for different medical needs of customers while managing other consultants.

Conducted store opening and closing procedures, managed cash transactions. Directed team of associates to handle meaningful customer transactions while driving KPIs

Directed all facets of recruitment, visual presentation, cash management, operational duties including NSO.

• Delivered exceptional guest service in a fast-paced, high-volume entertainment venue, consistently exceeding performance and customer satisfaction goals. Managed bar operations, including inventory control, staff training, and daily opening and closing tasks.Led a team of bartenders and barbacks, fostering a collaborative and high-energy environment while maintaining Topgolf’s standards of service.