SOPHIE LAANE
NEW YORK,NY
Summary
Recent graduate with hands-on experience in strategic consulting, project management, and client relationship management. Brings strong analytical skills, creative problem-solving, and clear communication to every role. Demonstrated success in improving business processes, boosting efficiency, and delivering impactful projects for diverse clients.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work Authorization
United States Citizen
Work History
Global Leadership Development Program
Sana Commerce
Rotterdam
04.2022 - 08.2023
- Led cross-functional project management for 11 initiatives at a high-growth Software-as-a-Service (SaaS) company specializing in Enterprise Resource Planning (ERP) integrations, driving process optimization and scalability.
- Partnered directly with the CEO and leadership team to craft quarterly business updates in PowerPoint, aligning Key Performance Indicators (KPIs) across departments and improving company-wide efficiency by 20%.
- Enhanced marketing analytics by identifying KPIs and translating metrics into actionable insights in Power BI, resulting in an 18% increase in Marketing Qualified Lead (MQL) to Sales Qualified Lead (SQL) conversion rates.
- Accelerated team onboarding and performance by mentoring four new hires and creating a centralized resource handbook that streamlined documentation access and boosted productivity.
Customer Success Representative
Edwards Lifesciences
Brussels, Belgium
02.2021 - 10.2021
• Increased customer satisfaction (CSAT) by 9% in two quarters by resolving client roadblocks, joining stakeholder calls, and advocating for client feedback with hospitals and pharmacies for this MedTech giant.
• Achieved a 40% reduction in new hire errors through the development of targeted client onboarding modules and proactive process improvement initiatives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Acquisitions and Development Analyst
PPHE Hotel Group
Amsterdam
02.2020 - 09.2020
- Performed valuation analysis on 80+ hotel acquisition and development opportunities for a $2.9 billion Hospitality Real Estate Investment Trust (REIT), assessing investment viability and strategic fit.
- Led market and competitive research to evaluate new hotel and restaurant development prospects, identifying high-potential expansion opportunities.
- Built and managed a European sourcing network of 50+ commercial real estate agents, enhancing deal flow and aligning opportunities with the REIT’s strategic growth objectives.
Student Consultant in Strategic Development
Confidential
London
05.2019 - 12.2019
- Enhanced investment strategy through market analysis of five European cities, identifying optimal locations, and supporting a $15M acquisition within 11 months.
- Liaised with Management Team working together with them to understand what the needs and wants were for this project.
Education
MBA - Exchange
Ross School of Business, University of Michigan
Ann Arbor, MI 08.2024 - 01.2025
Master of Science - Strategic Management
Rotterdam School of Management, Erasmus University
Rotterdam, The Netherlands 09.2023 - 07.2024
Bachelor of Science - International Business
Rotterdam School of Management, Erasmus University
Rotterdam, The Netherlands 08.2021 - 07.2023
BBA - Hospitality Management
Hotelschool The Hague, Uni of Applied Sciences
The Hague, The Netherlands 08.2016 - 11.2020
Skills
- Detail-oriented
- Advanced PowerPoint
- Advanced Excel (modeling)
- Project management
- Data analysis and visualization
- Strategic planning
- Market research
- Effective communication
- Cross-functional collaboration
- Customer relationship management
Volunteer Experience
Stem cell donation drive organizer (Matchis)
• Promoted awareness of life-saving transplant procedures and recruited 376 new individuals to join the national donor registry
• Demonstrated leadership, event planning, and community outreach skills
Accomplishments
- Board member of Women of Sana, contributing to initiatives that helped Sana Commerce’s Sri Lanka office earn recognition as one of the country’s “Best Workplaces for Women” by the Great Place to Work organization
- Spearheaded mentorship program at Sana Commerce
Languages
English
Native/ Bilingual
Dutch
Native/ Bilingual
French
Full Professional
German
Limited
Timeline
MBA - Exchange
Ross School of Business, University of Michigan
08.2024 - 01.2025
Master of Science - Strategic Management
Rotterdam School of Management, Erasmus University
09.2023 - 07.2024
Global Leadership Development Program
Sana Commerce
04.2022 - 08.2023
Bachelor of Science - International Business
Rotterdam School of Management, Erasmus University
08.2021 - 07.2023
Customer Success Representative
Edwards Lifesciences
02.2021 - 10.2021
Acquisitions and Development Analyst
PPHE Hotel Group
02.2020 - 09.2020
Student Consultant in Strategic Development
Confidential
05.2019 - 12.2019
BBA - Hospitality Management
Hotelschool The Hague, Uni of Applied Sciences
08.2016 - 11.2020