Sophie Lay
Oklahoma City,OK
Summary
Proven team player with a track record of enhancing team success at Potbelly's Sandwich Shop through efficient task completion and effective training of new members. Excelled in customer service and cash handling, resolving complaints with professionalism and fostering strong coworker relationships. Demonstrated commitment to maintaining clean and organized workspaces, contributing to a positive and productive environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Team Member
Potbelly's Sandwich Shop
05.2024 - Current
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong cooperative relationships with coworkers and managers.
Volunteer
Metropolitan Library System
05.2022 - 07.2023
- Greeted visitors, answered questions, and made book recommendations across subjects and genres.
- Maintained clean, safe library environments for optimized customer comfort.
- Promoted library at special events and community gatherings.
- Provided basic computer assistance to help patrons access needed resources.
- Created welcoming and comfortable space by keeping library clean and organized.
- Shelved books by subject according to Dewey Decimal System.
Education
Harding Fine Arts Academy
Oklahoma City, OK05.2025
Skills
- Cash Handling
- Complaint resolution
- Cleaning
- Customer Service
- Calculations and Measurements
- Teamwork and Collaboration
- Positive Attitude
- Problem-Solving
- Following Instructions
Timeline
Team Member
Potbelly's Sandwich Shop
05.2024 - Current
Volunteer
Metropolitan Library System
05.2022 - 07.2023
Harding Fine Arts Academy
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