Sophie Lucas
Parma,OH
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with an understanding of how to satisfy the customers and offer great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
2
2
years of professional experience
Work History
Waitress
Fast Eddies Restaurant
09.2022 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Associate
OfficeMax
11.2021 - 11.2022
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
Education
Bachelor of Science - Mathematics
Miami University
Oxford, OH06.2027
High School Diploma -
Parma Senior High School
Parma, OH06.2023
Skills
- Customer Service
- Guest Relations Management
- Dining Area Maintenance
- Order Accuracy
- Menu Recommendations
- Relationship Management
- Service Prioritization
- Team Collaboration
- Complex Problem-Solving
- Accurate Money Handling
Additional Information
- Graduated with a 4.3 GPA
Timeline
Waitress
Fast Eddies Restaurant
09.2022 - Current
Associate
OfficeMax
11.2021 - 11.2022
Bachelor of Science - Mathematics
Miami University
High School Diploma -
Parma Senior High School
Similar Profiles
Cody FieldsCody Fields
Lubrication Technician at Fast Eddies Car Wash and Oil ChangeLubrication Technician at Fast Eddies Car Wash and Oil Change
Karina RamirezKarina Ramirez
General Manager at FAST EDDIES BILLIARDSGeneral Manager at FAST EDDIES BILLIARDS
Christopher SwopeChristopher Swope
Tire Technician at Fast EddiesTire Technician at Fast Eddies