SOPHIE MASHEKA
Cincinnati,USA
Summary
Business-focused professional with experience in mortgage servicing, relationship banking, and client engagement. Handles data validation, quality assurance, compliance checks, and process improvement while building strong customer relationships and supporting smooth financial operations.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Mortgage Servicing
Tata Consultancy Services
02.2026 - Current
- Contributed to process improvement initiatives, enhancing operational efficiency within global IT consulting environment for mortgage servicing operations.
- Conducted quality assurance reviews to verify accuracy and mitigate risks, ensuring adherence to regulatory and governance standards.
- Executed client workflow processes through data validation, analysis, and reconciliation, ensuring compliance with SLA and regulatory requirements.
Relationship Banker
Bank of America
09.2024 - 02.2026
- Build strong relationships to assess financial needs, providing tailored solutions that result in positive client surveys and exceptional feedback.
- Educated clients on banking services and assisted with transactions to improve client understanding and satisfaction.
- Managed cash transactions and appointments to ensure smooth financial center operations and enhance client experience.
- Collaborated with experts in lending, investments, and small business services to provide comprehensive client solutions.
- Ensure compliance with banking regulations and risk management policies.
Guest/Checkout Advocate
Target
01.2024 - 08.2024
- Foster inclusive guest experiences through proactive communication and engagement, ensuring all guests feel valued.
- Utilized problem-solving skills to address guest concerns, resulting in improved satisfaction and loyalty.
- Adapted to diverse guest interactions, effectively promoting store services and benefits to enhance overall guest experience.
Resident Assistant
Northern Kentucky University Housing
07.2022 - 05.2023
- Ensured safe, supportive environment prioritizing student well-being.
- Mentored residents, enhancing community engagement and support.
- Facilitated connections to campus resources, promoting academic and personal success.
Education
Bachelor of Science - Business Administration/Marketing
Northern Kentucky University, Haile/US Bank College of Business
1 Louie B Nunn Dr, Highland Heights, KY 41099Skills
- Mortgage Servicing
- Risk Management
- Data Validation
- Operational Efficiency
- Service-level agreements
- Risk Management
- Client Relationship Management
- Sales & Client Engagement
- Cross-Functional Coordination
- Microsoft Office Suite
- Risk Management
Certification
- Digital Advertising
- HubSpot Academy
- Issued 2024-11
- Advanced Social Media Strategy Training and Certification
- Dental Assistant
- Great Oaks Career Campuses
- Issued 2020-06
HONORS & AWARDS
- Dean's List, Northern Kentucky University
- Achieved Dean's List recognition multiple times by maintaining high academic standing and consistent dedication to coursework, National Technical Honors Society, Great Oaks Career Campuses
- Recognized for academic excellence, leadership, and achievement in career and technical education.
Timeline
Mortgage Servicing
Tata Consultancy Services
02.2026 - Current
Relationship Banker
Bank of America
09.2024 - 02.2026
Guest/Checkout Advocate
Target
01.2024 - 08.2024
Resident Assistant
Northern Kentucky University Housing
07.2022 - 05.2023
Bachelor of Science - Business Administration/Marketing
Northern Kentucky University, Haile/US Bank College of Business