Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophie Mellon

Amelia,OH

Summary

Dynamic and results-oriented professional with extensive experience at Starbucks, excelling in cash handling and employee training. Proven ability to enhance customer satisfaction through effective staff management and quality service. Skilled in maintaining a safe work environment while fostering strong relationships with clients, ensuring repeat business and operational excellence.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Starbucks
07.2023 - 03.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.

Cashier

Walmart
01.2023 - 04.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.

Dog Groomer

Jowls and Meows
12.2023 - 03.2024

Cashier

Kroger
03.2021 - 11.2023
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.

Education

High School Diploma -

New Richmond High School
New Richmond, OH
05.2023

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Training and mentoring
  • Inventory control and record keeping

Timeline

Dog Groomer

Jowls and Meows
12.2023 - 03.2024

Shift Supervisor

Starbucks
07.2023 - 03.2025

Cashier

Walmart
01.2023 - 04.2024

Cashier

Kroger
03.2021 - 11.2023

High School Diploma -

New Richmond High School

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