Sophie Migacz
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Floor Supervisor
Georgetown Cupcake
10.2021 - 08.2024
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
Intern
Laboratoire Lattice
03.2021 - 07.2021
- Used specialized tools to annotate social science articles from an existing corpus according to proper methodology
- Analyzed foreign language material, specifically in regard to type of annotation, as well as noting any patterns or contestable annotations
- Worked independently, cooperatively, and collaboratively as a team member on an annotation research project
- Contributed suggestions to improve the annotation project that resulted in the addition of ten new articles to the corpus
Enrollment Support Representative
Robert Half Office Team
10.2019 - 12.2019
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
Education
Master of Science - Linguistics
Georgetown University
Washington05.2023
Bachelor of Arts - French, Spanish, Anthropology
Macalester College
Saint Paul05.2019
Skills
Customer Satisfaction
Team Leadership
Customer Relations
Quick Learner
Problem-Solving
Language Learning
Softball
Four years of varsity softball playing at a high level as part of a team
Languages
French
Full Professional
Spanish
Limited Working
Spanish
Intermediate working proficiency
Timeline
Floor Supervisor
Georgetown Cupcake
10.2021 - 08.2024
Intern
Laboratoire Lattice
03.2021 - 07.2021
Enrollment Support Representative
Robert Half Office Team
10.2019 - 12.2019
Master of Science - Linguistics
Georgetown University
Bachelor of Arts - French, Spanish, Anthropology
Macalester College
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